Cecilia Refalo
Kogarah,NSW
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a team member position. Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Client Service Officer
NSW Industrial Relations Commission
01.1993 - 12.2016
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Updated internal database programs to create files, update, store, retrieve and and print documents
- Provided knowledgeable service and support for all customer needs.
- Daily preparations of courtrooms within a set timeframe
Customer Service Officer
Target Australia P/L
- Security/Advisor
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
Manager's Assistant
Farmer Sam's Fruit & Vegetable Market
- Stocktaking, Displaying and replenishing stock
- Recommending product features/benefits
- Supervising register operations
- Accounts payable and receivable
- Balancing of cash registers
- Responded to and directed incoming calls and other communication.
- Recording and Banking
Education
Certificate 1 in Access To Work And Training
St George College of TAFE
Kogarah, NSW2017
Skills
- Extensive experience in Customer Service Relations
- Strong teamwork/collaboration with staff
- Time management
- Customer Complaint Resolution
- Cash Handling Experience
Timeline
Client Service Officer
NSW Industrial Relations Commission
01.1993 - 12.2016
Customer Service Officer
Target Australia P/L
Manager's Assistant
Farmer Sam's Fruit & Vegetable Market
Certificate 1 in Access To Work And Training
St George College of TAFE
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