Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Cecilia Sanchez

Adelaide,SA

Summary

Compassionate healthcare social worker with background in providing support and guidance to patients navigating complex health systems. Skilled in developing personalized care plans, coordinating with multidisciplinary teams, and advocating for patient needs. Proven ability to improve patient outcomes through effective communication, resource coordination, and emotional support. Demonstrated impact in enhancing patient satisfaction and facilitating community resources access.

Overview

11
11
years of professional experience

Work History

Disability Support Coordinator

Lighthouse Disability
08.2020 - Current
  • Managed employee work schedules to optimize productivity.
  • Oversaw team performance to meet organizational goals.
  • Monitored and regulated financial expenditures.
  • Oversaw team activities to ensure alignment with objectives.
  • Managed and arranged appointments efficiently.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Organized recreational and educational activities for clients according to individual needs.
  • Developed strategies to help individuals cope with their disability.
  • Encouraged independence by teaching skills needed for everyday life.
  • Transported clients to appointments, social events, and other activities as needed.
  • Maintained records of services provided, client progress, and goals achieved.

Community Support Worker

Enhanced Lifestyle
01.2019 - 08.2020
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.

Customer Service Cashier

Betty's Burgers
02.2018 - 10.2019
  • Maintained cleanliness and presentation of stock room and production floor.
  • Welcomed customers, offering assistance.
  • Assured that my personal presentation was up to standard.
  • Greeted customers and provided exceptional customer service.
  • Handling funds/ processing payments - Counting and balancing the till before and after each shift.

Floor Supervisor

FlipOut
05.2017 - 10.2018
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Team Leader

Hungry Jacks
05.2016 - 08.2018
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

Customer Service Attendant

KFC
07.2014 - 07.2016

Education

High School Diploma -

Parafield Gardens High School
Adelaide
11-2017

Skills

  • 2017 - Certificate 3 in Retail Operations
  • 2018 - Certificate 3 in Individual Support
  • 2023 Police Clearances
  • Disability Employment
  • National Police Check
  • 2023 - First Aid Certificate

Custom

Tricia Murphy

Bedford, Course Teacher (Individual Support, Certificate 3 Lecturer)

0434 187 431

Sashah Watts

Lighthouse disability Staff, Team Leader

0466 919 307

Jess Campbell

JC Personal Support, Co-Founder

 0431 488 903

Timeline

Disability Support Coordinator

Lighthouse Disability
08.2020 - Current

Community Support Worker

Enhanced Lifestyle
01.2019 - 08.2020

Customer Service Cashier

Betty's Burgers
02.2018 - 10.2019

Floor Supervisor

FlipOut
05.2017 - 10.2018

Team Leader

Hungry Jacks
05.2016 - 08.2018

Customer Service Attendant

KFC
07.2014 - 07.2016

High School Diploma -

Parafield Gardens High School

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Cecilia Sanchez