Cecilia Tran
Melbourne,VIC
Summary
Dedicated and motivated student currently pursuing a degree in Remedial Massage with a strong ambition to specialize in Myotherapy. Possess hands-on experience in sales and leadership roles, showcasing excellent communication, customer service, and team management skills. Adept at creating positive client experiences and driven to apply therapeutic techniques to promote overall well-being. Eager to leverage my knowledge and passion for health and wellness to contribute effectively in a professional healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
coles supermarket
08.2020 - 11.2021
- Swiftly and successfully resolves conflict resulting in customer satisfaction 100% of the time
- Able to communicate with team members and customers with a respectable manner
- Ability to pack items and ensuring that all items are at their best quality.
Second in charge
Telstra
12.2021 - Current
- Exploring customer telecommunication needs and finding the best suitable and financial solution for them
- Distributing tasks to staff and monitoring employee performance
- Lead, monitor and supervise a group to achieve goals that contribute to the growth of the organization
- Ensure that all employees are adequately trained and fully qualified to perform job duties
- Monitor the inventory levels of all materials, tools, and equipment
- Creating Innovative strategies to coach team and assist with maintaining store’s net promoter store.
Education
Victorian certication of education -
Keilor Downs College
Diploma of Remedial Massage -
Victoria University
11.2024
Skills
Customer service
- Written and oral Communication
- Leadership and management
- Conflict solving
- Time management
- Marketing and Sales
Volunteer Experience
Australasian Association - First Year Representative
- Further developed communication skills through selling tickets to events
- Learnt basic marketing and sponsorship management through advertising events and obtaining sponsorships
- Participated in the Alannah and Madeline charity
Remedial Massage Student Placement - Victoria University
- Conducted recovery sessions for the Western Bulldogs Football Team to enhance performance and prevent injuries
- Managed day-to-day operations of the clinic, ensuring smooth workflow.
- Handled administrative duties such as billing, scheduling, and patient inquiries.
- Engaged in hands-on learning and practical application of theoretical knowledge.
- Developed and implemented individualised treatment plans.
- Assessed and treated patients with various musculoskeletal conditions.
References
Sylwia Borowicz
Senior Educator | Course Coordinator
Diploma of Remedial Massage / College of Health, Early Childhood Education and Community Services
Victoria University
Phone 03 9919 8241
Email sylwia.borowicz@vu.edu.au
Halay Bas
Assistant Store Manager
Telstra
Phone 0401 098 766
Email Halay.bas@team.telstra.com
Certification
First Aid certificate
National Police check
Working with childrens check
Certificate of Pregnancy Massage
SMA's Level 1 Sports Trainer
Timeline
Second in charge
Telstra
12.2021 - Current
Supervisor
coles supermarket
08.2020 - 11.2021
Victorian certication of education -
Keilor Downs College
Diploma of Remedial Massage -
Victoria University
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