Cecilia Vitor
Adelaide,SA
Summary
Highly-motivated Individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Supervisor/Swim Instructor
State Swim
Adelaide, SA
09.2021 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Trained, mentored, coached, and evaluated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Completed day-to-day duties accurately and efficiently.
Shift Lead Manager
Guzman y Gomez
Adelaide, SA
11.2019 - 08.2021
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented new procedures or systems to improve efficiency within the organization.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Education
Bachelor of International Relations -
University of Adelaide
AdelaideSkills
- Staff Management
- Strategic Planning
- Training and Mentoring
- Processes and Procedures
- Goal-Oriented
- Complex Problem-Solving
- Employee Motivation
- Staff Development
- Adaptability and Dependability
- Creative Thinking
Certification
- First Aid and CPR
- Responsible Person Badge
- Working with Children Check (WWCC)
Languages
Serbian
Professional
Croatian
Professional
German
Limited