Cecilia Vitor

Adelaide,SA

Summary

Highly-motivated Individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Certifications

Work History

Supervisor/Swim Instructor

State Swim

Adelaide, SA

09.2021 - Current

Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained positive working relationship with fellow staff and management.
Trained, mentored, coached, and evaluated staff as necessary.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Understood and followed oral and written directions.
Maintained updated knowledge through continuing education and advanced training.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Evaluated employee performance through periodic reviews and documented results accordingly.
Supervised class participants and enforced safety rules and regulations to prevent injury.
Completed day-to-day duties accurately and efficiently.

Shift Lead Manager

Guzman y Gomez

Adelaide, SA

11.2019 - 08.2021

Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Implemented new procedures or systems to improve efficiency within the organization.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Education

Bachelor of International Relations -

University of Adelaide

Adelaide

Skills

Staff Management
Strategic Planning
Training and Mentoring
Processes and Procedures
Goal-Oriented

Complex Problem-Solving
Employee Motivation
Staff Development
Adaptability and Dependability
Creative Thinking

Certification

First Aid and CPR
Responsible Person Badge
Working with Children Check (WWCC)

Languages

Serbian

Professional

Croatian

Professional

German

Limited