Summary
Overview
Work History
Education
Skills
Certification
Languages
Generic

Cecilia Vitor

Adelaide,SA

Summary

Highly-motivated Individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
3
3

Certifications

Work History

Supervisor/Swim Instructor

State Swim
Adelaide, SA
09.2021 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Trained, mentored, coached, and evaluated staff as necessary.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Understood and followed oral and written directions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Supervised class participants and enforced safety rules and regulations to prevent injury.
  • Completed day-to-day duties accurately and efficiently.

Shift Lead Manager

Guzman y Gomez
Adelaide, SA
11.2019 - 08.2021
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Education

Bachelor of International Relations -

University of Adelaide
Adelaide

Skills

  • Staff Management
  • Strategic Planning
  • Training and Mentoring
  • Processes and Procedures
  • Goal-Oriented
  • Complex Problem-Solving
  • Employee Motivation
  • Staff Development
  • Adaptability and Dependability
  • Creative Thinking

Certification

  • First Aid and CPR
  • Responsible Person Badge
  • Working with Children Check (WWCC)

Languages

Serbian
Professional
Croatian
Professional
German
Limited

Similar Profiles

CREATE PROFILE
Cecilia Vitor