Cecilia Zhao
Melbourne,VIC
Summary
I excel at customer interaction and am proficient in cash register operation. Through excellent teamwork and product knowledge, I demonstrated reliability and a knack for up-selling, effectively accomplishing daily goals. Assisted customers with product selection and managed product returns and exchanges with a focus on customer satisfaction and customer retention. I would participate in weekly inventory management and merchandising to increase sales and improve store appearance. I live in the CBD so I can get to my position quickly in case of an emergency.
Overview
1
1
year of professional experience
Work History
Sales Cashier
Newzealand Natural
Melbourne, VIC
01.2020 - 12.2020
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
- Developed strong product knowledge, enabling effective recommendations tailored to individual customer needs.
- Coordinated effectively with fellow employees on shift changes, ensuring seamless transitions between shifts while minimizing downtime.
Education
Business
RMIT University
Melbourne, VIC11.2025
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Customer Engagement
- Team Collaboration
- Adaptable and Flexible
- Cash Register Operations
- Customer Service Excellence
- Sales and Product Promotion
- Fashion and Beauty Product Knowledge
- Fluent in Chinese and English
Available time for work
Tuesday to Friday
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Sales Cashier
Newzealand Natural
01.2020 - 12.2020
Business
RMIT University