Cecilia Zheng

Summary

I am a dental assistant with over two years of hands-on clinical experience, strong patient care skills and a background in biomedicine. I am committed to providing exceptional patient care and dedicated to continuous learning and professional development to advance the field of dentistry.

Work History

Dental Assistant, Heidelberg Dentist

Mar 2022- Present

Assist in dental procedures: cleans, fillings, crowns, implants, RCTs, orthodontics
Communicate pre- and post-procedure instructions, enhancing patient understanding and satisfaction
Utilise intra-oral scanner and manage laboratory orders, ensuring accurate and timely appliance delivery
Handle administrative tasks: health insurance claims, payments, scheduling
Maintain sterility standards.

Dental Assistant, Rosanna Family Dental

Dec 2022- Mar 2023

Assist dentist during procedures
Fostered a positive patient experience through empathetic communication, easing anxiety during procedures
Manage administrative tasks.

Pharmacy Assistant, Chemist Warehouse

Nov 2021- Mar 2022

Assisted pharmacists in customer service, prescription processing and stock management
Provided knowledgeable and efficient service to customers seeking pharmaceutical products
Shelving and the presentation of stock.

Education

Tertiary Studies

Bachelor of Biomedicine at the University of Melbourne

Major in Physiology

Study Abroad Program at the University of Zurich

Secondary Studies

Our Lady of Mercy College, Heidelberg

Awarded Top 10 achiever

Volunteer Experience

Volunteer Educator (2022)

University of Melbourne Teddy Bear Hospital

Engaged with children in interactive sessions regarding medical and dental procedures, reducing their anxiety towards healthcare
Educate young patients in a fun and engaging manner

Customer Service and Sales Assistant (Jul 2019 - May 2020)

Red Cross Op Shop, Melbourne, VIC

Managed store operations, assisted customers and promoted the Red Cross Mission
Organised stock and maintained a clean and welcoming store environment

Timeline