Cecilia Chen
Rhodes,NSW
Summary
I am a hardworking person who is highly motivated, trustworthy, versatile, and passionate administration expert with administrative and sales experience, including reception, making and answering phone calls, providing support to other parties. I have strong experience in listening to the client's concerns and following through to completion. Excellent high-end professional presentation of workspace, documentation, and self. I am a confident and personable professional who excels at prioritising completing multiple tasks simultaneously and following through to achieve project goals. Enthused learner with demonstrated initiative in going above and beyond to complete tasks ensuring the required job, whatever it may be, is done effectively. Proven success in rapidly building rapport with a diverse range of customers/professionals and responding effectively to their needs has been demonstrated. Seeking a role of increased responsibility and authority. I have exceptional interpersonal skills with team members. I will have a positive effect within my role and contribute to a positive and productive work environment.
Overview
16
16
years of professional experience
Work History
CUSTOMER VALUE SPECIALIST - OPTICAL DISPENSER
Bupa Optical Chatswood
03.2022 - Current
- Key Responsibilities:
- Scheduling Appointments: Arranging and coordinating appointments for customers.
- Handling Customer Inquiries: Responding to customer questions and concerns, both over the phone and in-person.
- Educating Customers: Providing guidance on the use and maintenance of glasses and contact lenses.
- Assisting with Product Inquiries: Helping customers with queries about optical products.
- Administrative Duties: Managing prescriptions, customer records, and dealing with insurance matters, cash handling.
- Stocking and inspecting: Inspecting income glasses daily, input into system, inform customer via SMS or phone call, and follow up any faulty or unsatisfied products.
OPERATIONS COORDINATOR
Jade Express Travel Agency
10.2019 - 02.2020
- Key Responsibilities:
- Travel Bookings: Arranged and managed bookings for restaurants, coaches, attractions, hotels, and local guides for clients.
- Deposit Confirmation: Ensured clients provided necessary deposits prior to initiating travel bookings.
- Travel Planning: Developed and customized travel plans based on each client's specific needs and interests.
- Database Management: Regularly updated supplier rates and product information in the TOUR SOFT system.
- Customer Service: Addressed and responded to various customer inquiries about the company's travel services and offerings.
SALES CONSULTANT
Smart Healthcare and Beauty Pty, Ltd
03.2019 - 09.2019
- Key Responsibilities:
- Restocking Shop Items: Regularly replenishing stock to maintain inventory levels.
- Customer Complaint Handling: Addressing customer complaints to ensure customer satisfaction and maintain a positive shopping experience.
- Informing Customers About Promotions: Actively communicating current promotions to customers.
- Product Selection Assistance: Helping customers choose products based on their needs and preferences.
- Maintaining Product Knowledge: Keeping up to date with the features and benefits of various store items to provide accurate information to customers.
MANAGER
YIDER Commerce Company
02.2009 - 02.2018
- Key Responsibilities:
- Team Supervision: Overseeing a team of over ten staff members.
- Financial Management: Conducting daily audits and handling cash transactions
- Compliance Oversight: Ensuring store operations adhered to legal requirements.
- Product Management: Managing product selection and inspection, negotiating with suppliers, and overseeing quality assurance.
- Conflict Resolution: Addressing and resolving conflicts and complaints from customers and employees.
- General Management: Performing additional duties essential for the overall success of the business.
ADMINISTRATION COORDINATOR
Chengdu LJ Business Conference Company
04.2008 - 01.2009
- Key Responsibilities:
- Visitor Reception: Greeting and directing visitors to appropriate offices or personnel.
- Travel and Accommodation Bookings: Assisting customers with organizing travel, transfers, and accommodations.
- Communication Handling: Managing telephone calls, addressing queries, and responding to emails.
- Team Assistance: Providing support and coordination to the team during peak project times.
- Facility and Equipment Maintenance: Overseeing the upkeep of office facilities and equipment.
Education
Certificate III in sterilisation service -
TAFE NSW
01.2022
Certificate III in spoken and written English -
TAFE NSW
01.2018
Bachelor of Public Relation -
Shenyang Aerospace University
01.2008
Skills
- Proficient in both verbal and written communication, English and Mandarin
- Experienced in conveying complex information in a clear, concise manner to diverse audiences
- Skilled in active listening and providing empathetic responses to customer concerns
- Demonstrated ability to manage high-volume customer inquiries in fast-paced environments
- Expertise in resolving customer complaints with patience and professionalism
- Proficient in delivering personalized service to enhance customer satisfaction
- Advanced skills in various computer applications, including customer relationship management (CRM) software
- Familiarity with data entry and maintaining accurate customer records
- Competent in using office software (eg, Microsoft Office Suite) for report generation and communication
- Adept at quickly identifying and resolving issues to prevent escalations
- Skilled in analysing customer feedback to improve services and processes
- Experienced in working collaboratively in team settings to achieve customer service goals
- Ability to coordinate with different departments for comprehensive customer support
- Flexible in adapting to new technologies and procedures
- Capable of handling diverse customer needs in changing environments
- Proficient in handling cash transactions and maintaining financial accuracy
- Experienced in following financial guidelines and procedures
References
Reference will be provided on request.
Timeline
CUSTOMER VALUE SPECIALIST - OPTICAL DISPENSER
Bupa Optical Chatswood
03.2022 - Current
OPERATIONS COORDINATOR
Jade Express Travel Agency
10.2019 - 02.2020
SALES CONSULTANT
Smart Healthcare and Beauty Pty, Ltd
03.2019 - 09.2019
MANAGER
YIDER Commerce Company
02.2009 - 02.2018
ADMINISTRATION COORDINATOR
Chengdu LJ Business Conference Company
04.2008 - 01.2009
Certificate III in sterilisation service -
TAFE NSW
Certificate III in spoken and written English -
TAFE NSW
Bachelor of Public Relation -
Shenyang Aerospace University
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