Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Volunteer Experience
References
Timeline
Generic
Cecillia Tang Wing Sze

Cecillia Tang Wing Sze

Summary

I am a graduated University student has completed the degree Bachelor of Social Work. I have 3+ years hospitality experiences and customer services. I have good interpersonal skills; I am an excellent team worker and willing to learn and develop new skills. I am reliable and dependable and often seek new opportunities and see myself as a good work ethic and positive member of society. I am excited and passionate of learning new things and gain experiences to achieve my goal. Providing my excellent customer service is my number one priority and I am currently seeking a position where I can grow both personally and professionally.

Overview

9
9
years of professional experience

Work History

Nutrition Republic- Staff Member

02.2024 - Current
  • Processed customer orders and accurately handled payment transactions.
  • Established positive relationships with customers and other staff members.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Maximized efficiency by carrying multiple drink orders at once, reducing wait times for customers.
  • Managed high-pressure situations with poise, consistently delivering quality service during peak hours.
  • Improved guest experience by quickly clearing empty glasses from tables and bar areas during busy periods.
  • Demonstrated knowledge of menu offerings, providing recommendations to customers when needed.

Ipro Phone Accessories and Repairs

Sales Team Member
06.2023 - 01.2024
  • Approached customers to answer questions and help them find what items best fit their needs
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Work effectively as part of a team and independently
  • Utilise sales essential negotiation skills to meet the sales target
  • Handle professional enquiries and phone repairing knowledge with professionalism.
  • Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Five good friends - Helper

02.2022 - 05.2023
  • Practical support including helping with household tasks
  • Providing emotional supports, physical care helping them cope with their conditions
  • Directed staff handling patients' cleanings and support work for more advanced procedures.
  • Participated in ongoing training opportunities to remain current on best practices for eligibility support work
  • Supporting personal development such as accessing individual cares and needs
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Glenelg Waffle king

11.2020 - 11.2021
  • Specializes in selling and making desserts, waffles, ice-cream and drinks
  • Providing food and beverages services
  • Tasks included optimum customer service, achieve efficient teamwork
  • Production of making waffles in kitchen work
  • Knowledge of safety and cleaning procedures
  • Delivery hospitality high quality customer services.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.

Teamazing - drinks maker

04.2019 - 11.2020
  • Specializes in selling and making fruit drinks, milk tea and smoothies
  • Tasks included optimum customer services, achieve efficient teamwork
  • Multi-tasking work under pressure and teamwork.
  • Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
  • Supported a positive work environment through effective communication and collaboration with colleagues.
  • Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanour

Super Dollar Variety- Retail Member

02.2018 - 08.2018
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Balanced and organized cash register by handling cash, POS system machine
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Delivered exceptional customer service with a friendly demeanour
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Work independently without supervision and under pressure.

McDonald's Crew member

07.2015 - 12.2015
  • Welcomed customers and order taking
  • Performed cash, card and check transactions to complete customer purchases.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Greeted customers entering store and responded promptly to customer needs.

Education

Bachelor Social Work degree -

University of South Australia
12.2022

Diploma of Arts - SABIT course -

University of South Australia
12.2018

Our Lady of the Sacred Heart College -

12.2017

Skills

  • Exceptional customer service
  • Reliable and Dependable
  • Hospitality and Professionalism
  • Safe Food Handling Practices
  • Performance Improvement
  • Customer Service
  • Time Management
  • Attention to Detail
  • Teamwork and Collaboration
  • Problem-Solving
  • Verbal and written communication

Languages

Cantonese
Mandarin
English

Personal Information

Nationality: Hong Kong

Volunteer Experience

  • Intellectual Disability Hong Kong, 06/2016, 12/2016, 60, Time management and commitment, Work ethics and responsibilities, Volunteer service helping donation activities
  • Uniting SA- Taperoo Community Centre/NDIS, 03/2021, 06/2021, 500, Time management and commitment, Work ethics and responsibilities included apply values and knowledge in social work professions, Educate and facilitate the members in community centre, Organize program and classes sessions for the participants, Professional skills in writing reports and Penelope training, Apply the AASW knowledge principles and responsibilities in social work profession
  • AMC - The Change Factor/Mental Health Clinical, 07/2022, 12/2022, 500, Counselling skills included verbal and non-verbal communication, Work ethics and responsibilities included apply values and knowledge in social work professions, Excellent organization and time management skills included attending regular supervision meetings, Strong decision making and critical thinking, Mental health support included observed client's behaviour, mental status and promote wellbeing, Problem solving skills included conflict resolution, Intervention planning DAP case notes writing, support letters and future planning

References

  • Cathryn Obst, University Field Educator, Division Education, Arts and Social Sciences, 0434 100 041, Cathryn.Obst@unisa.edu.au
  • Seshni Pillay, University Field Coordinator, Unisa Justice & Society, 83024379, seshni.pillay@unisa.edu.au
  • Kathy Miller, Placement supervisor in Taperoo, Taperoo Community Centre, 14-20 Yongala Street, Taperoo, SA, 5017, 08 8248 2122, 0419 817 218, unitingsa.com.au
  • Gavin, Waffle King Manager, 61 Jetty Road, Glenelg, SA, 5045, 0434 570 430, bigcogbigcog@hotmail.com
  • Azmiri Mian, AMC The Change Factor Founding Director & Accredited social worker, 19 Logans Street, 0499 294 263, azmiri@amcchangefactor.com.au, https://amcchangefactor.com.au

Timeline

Nutrition Republic- Staff Member

02.2024 - Current

Ipro Phone Accessories and Repairs

Sales Team Member
06.2023 - 01.2024

Five good friends - Helper

02.2022 - 05.2023

Glenelg Waffle king

11.2020 - 11.2021

Teamazing - drinks maker

04.2019 - 11.2020

Super Dollar Variety- Retail Member

02.2018 - 08.2018

McDonald's Crew member

07.2015 - 12.2015

Bachelor Social Work degree -

University of South Australia

Diploma of Arts - SABIT course -

University of South Australia

Our Lady of the Sacred Heart College -

Cecillia Tang Wing Sze