Cecily Dunn

• Customer facing; 1st point of contact by phone for company enquiries
• Cover clerical positions as required due to leave Despatch, Invoicing, Order Processing.
• Provided customer service in a courteous and professional manner.
• Answered customer inquiries via telephone, email and face-to-face contact.
• Processed payments from customers using point of sale systems.
• Maintained accurate records of customer interactions and transactions.
• Accounts Receivable
• Reviewed and verified invoices for accuracy and completeness.
• Processed vendor invoices in a timely manner.
• Performed data entry into accounting system to ensure accuracy of financial reporting.
• Resolved payment issues with vendors as needed.
• Maintained accurate records of all dispatches, including manifests, invoices and other documents.
• Prepared daily reports on dispatching activities, including number of loads shipped, locations and any delays or issues encountered.
• Coordinated with drivers to ensure timely completion of assigned routes while adhering to safety standards.
• Provided customer service support by responding promptly to inquiries related to order tracking or delivery status.
• Communicated effectively with internal departments such as logistics, sales and operations regarding shipment statuses.
• Performed data entry tasks into company's computer system in order to track shipments throughout their journey.

• Processing accounts payable
• Collect and process freight documentation
• Collect and input information for prompt and accurate processing of payroll.
• Communicated regularly with vendors via phone, email, or mail regarding invoice inquiries or payment requests.

Customer Service

• Customer Service: incoming phone calls, directed callers to the appropriate personnel or department; email enquiries

Accounts Payable

• Handled high-volume invoice processing with minimal supervision.
• Processed invoices, purchase orders and other financial paperwork in accordance with company policies.
• Updated customer database information in a timely manner.
• Achieved timeline and quality targets when organizing large volume of records.
• Processed invoices and payments in accordance with company policies and procedures.
• Reconciled vendor statements, investigated and resolved discrepancies.
• Maintained accounts payable files and records in an organized manner.
• Entered data into accounting system to maintain accurate financial records.
• Prepared checks for payment of vendor invoices on a timely basis.
• Researched and responded to inquiries from vendors regarding invoice status or payment issues.
• Verified accuracy of coding on invoices prior to processing payments.
• Monitored accounts receivable aging reports to ensure timely payments.
• Assisted with month-end closing activities as needed.
• Reviewed employee expense reports for compliance with company policy guidelines.
• Ensured proper authorization for all purchases made by the organization.
• Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
• Developed processes and procedures related to accounts payable operations.
• Assisted with preparing journal entries related to accounts payable transactions.
• Identified areas where operational efficiencies can be improved in the accounts payable process.

Payroll

• Processed payroll information for up to 30 employees, including calculating wages and deductions.
• Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
• Resolved discrepancies in employee payments and benefits calculations.
• Maintained accurate records of all payroll transactions.
• Assisted in the preparation of monthly financial reports related to payroll activities.
• Prepared tax documents for submission to government agencies.
• Created ad hoc reports for management upon request using various software applications.

Human Resource Management

• Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.

Admin Support

• Co-ordinated travel arrangements for staff, including flights, hotels and car rentals.
• Ensured timely and correct payment of travel allowances.

• Full Customer Service for entire export process – FCL, LCL and Airfreight
• Communicate with clients and provide quotes
• Invoicing for timely payment of accounts
• Create jobs in CargoWise 1 -Inttra platform booking and logging system between forwarder and shipping lines
• Coordinate transport
• Obtain Export Clearances
• Submit Pre Receival Advice for terminal admission
• Adhere to international Customs requirements.

• Attend to client communications by phone and email to member calls and requests.
• Flight bookings by email, phone and on computer platforms then communicate results to case workers and clients within time lines.
• Accommodation bookings and communicate results to case workers and clients within time lines.
• Created new cases and ongoing data management.
• Maintained accurate department and customer records.
• Collaborated with other departments to coordinate services for clients.

• High client contact requiring maximum communication and analytical skill through use of effective interpersonal and people skills.
• Provided excellent service and attention to clients when through phone conversations.
• Support for Regional Rostering Service
• Contacting Support Worker and Clients to cover shifts
• Continual compliance with award rates.
• Collaboration with Scheduling Officers to manage roster templates.
• Leveraged software skills to input and compile data gathered from various sources.

• High volume data entry
• Customer Service & Cash Sales
• Data Base Management
• Order Processing from major retailers
• Logistics - Freight documentation and bookings
• Pallet management.

• attended to high volume telephone calls
• Processing Orders for major retailers and small business
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Invoicing Credits
• High volume data entry
• Logistics - Freight documentation and bookings
• Customer Service.
• Updated MYOB system with order specifics and customer details, preferences and billing information.

• Orders
• Packing and processing
• Invoicing
• Customer service and delivery.

• HR; Payroll, accounts payable, accounts receivable; Business Activity Statements
• Sales & marketing
• Create and maintain progeny data base and performance figures (complex spreadsheet)
• Data entry and letter typing to exacting standard
• Coordinate and liaise with various small business advisors from financial, legal sectors and Agricultural sector
• Adherence to all relevant industry legislation and guidelines regarding Chemical Handling, wool production and sales, commercial sheep production and sales, Stud Sheep operation, grain production and sales, employees OWHS, payroll, BAS.