NORMA RUMBEL
cashier
Ararat,VIC
Summary
Professional culinary expert with strong track record in preparing high-quality dishes and maintaining kitchen efficiency. Known for exceptional collaboration within team environments and adaptability to changing needs. Possesses key skills in food preparation, safety, and sanitation, along with keen sense of taste and presentation. Reliable and results-driven, consistently delivering outstanding culinary experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Retail Shop Assistant
M Mart
06.2019 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
- Processed transactions accurately using point-of-sale systems to maintain efficiency.
- Trained new staff on store policies, customer service techniques, and operational procedures.
- Assisted customers with product inquiries and transactions, enhancing overall shopping experience.
- Maintained organized inventory levels, ensuring optimal stock availability for customer needs.
- Trained new staff on sales techniques and store policies, fostering a collaborative team environment.
- Implemented merchandising strategies that improved product visibility and customer engagement.
- Resolved customer complaints effectively, promoting brand loyalty and repeat business.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction ratings.
- Collaborated with management to develop promotional campaigns that increased foot traffic and sales volume.
- Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
- Achieved sales targets by effectively promoting store products and upselling items when appropriate.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Contributed to a positive team atmosphere through effective communication and support of fellow associates.
- Provided exceptional customer service by promptly addressing inquiries and fulfilling requests for assistance.
- Streamlined checkout process with efficient bagging techniques that protected merchandise while minimizing wait time.
- Assisted with inventory management, ensuring accurate tracking and timely replenishment of stock.
- Assisted in training new employees on store policies, procedures, and best practices for success in their roles.
- Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management.
- Implemented visual merchandising strategies to improve product visibility and drive sales growth.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Remained calm and composed in tense situations involving angry or upset customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Cook, Waitress & Bar staff
Jerrys Plains Tavern
11.2008 - Current
WAITRESS
TASTE OF PEKING CHINESE RESTURANT
11.2018 - 08.2019
- Delivered exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Managed multiple tables efficiently, ensuring timely service and accurate order processing.
- Trained and mentored new staff on restaurant protocols and customer engagement techniques.
- Collaborated with kitchen staff to ensure seamless communication regarding orders and special requests.
- Implemented suggestions for improving workflow, resulting in increased efficiency during peak hours.
- Resolved customer complaints swiftly, maintaining a positive dining experience amidst challenges.
- Developed strong relationships with regular customers, contributing to a loyal clientele base through personalized service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bar (casual)
Percy Hotel
02.2009 - 01.2010
- Customer Service, General Bar work, Waitressing, Cleaning & Coffee making using Expresso machine
Bar/Waitress
Victoria Hotel
04.2008 - 07.2008
- Customer Service, General Bar work, Waitressing, Cleaning
Cleaner
NK Cleaning
03.2007 - 06.2007
- Clean offices and retail premises to a high standard and adhering to quality service and safety standards
Sales Representative
High Achievers Group Pty Ltd – Newcastle
05.2006 - 11.2006
- Quality Sales to meet and exceed sales targets and budgets
- High quality Customer liaison and support
- Preparation of stock for merchandising and sale
- Stock take and stock accounting
- Cash handling and reconciliation
Kitchen Hand - Food Preparation
Keith's Kitchen
01.2000 - 01.2001
- Food purchase and preparation adhering to high safety and health/hygiene standards
- Food packaging and storage to comply with health and hygiene
- Food presentation and service to high standards
- Customer service excellence
- Kitchen and utensil/equipment cleaning to adhere to safety and hygiene standards
- Stock rotation and stocktaking
- Cash handling and receipting (electronic and manual cash registers) Competent use and maintenance of a range of industrial machines and consumables to complete these duties (buffers, polishers, strippers)
Cashier and Customer Service
Aberdeen Bogas
01.1999 - 01.2000
- Timely and accurate use of cash register
- Quality client liaison
- Accurate reconciliation of accounts
- Preparation, ordering and reconciliation of stock
- General duties as required
Skills
- Good communication skills (oral and telephone)
- Advanced ability in sales (toys, retail clothes, office equipment)
- Well dressed and presentable
- Quiet, dedicated and keen disposition
- Honest, reliable and hardworking
- Conscientious and punctual
- Advanced customer service skills
- Ability to work unsupervised or part of a team
- Competent Computer Literacy(Microsoft suite, E-Commerce)
- Able to work under pressure and stay calm in difficult situations
- Cooking
- Food handling
- Strong attention to safe food handling procedures
Certification
- 2010 Tab Keno
- 2010 Occupational Health & Safety Induction Local Government Training Institute
- 2008 Certificate II in Business Skills - ongoing Pegasus Training
- 2007 Certificate II Hospitality (Cookery Food preparation) Thinq Training
- 2007 RSA, RCG, Bar Operations & Skills including Cocktails NSW
- 2024 RSA VICTORIA
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid sick leavePaid time offHealthcare benefitsTimeline
Retail Shop Assistant
M Mart
06.2019 - Current
WAITRESS
TASTE OF PEKING CHINESE RESTURANT
11.2018 - 08.2019
Bar (casual)
Percy Hotel
02.2009 - 01.2010
Cook, Waitress & Bar staff
Jerrys Plains Tavern
11.2008 - Current
Bar/Waitress
Victoria Hotel
04.2008 - 07.2008
Cleaner
NK Cleaning
03.2007 - 06.2007
Sales Representative
High Achievers Group Pty Ltd – Newcastle
05.2006 - 11.2006
Kitchen Hand - Food Preparation
Keith's Kitchen
01.2000 - 01.2001
Cashier and Customer Service
Aberdeen Bogas
01.1999 - 01.2000
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