Cee Jay Chong
Ringwood North,VIC
Summary
Ambitious and customer-focused professional with a strong desire to excel. Seeking an opportunity to leverage my exceptional customer service skills, time management and strong work ethic. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Customer Banking Specialist - Relief
Commonwealth Bank
02.2022 - Current
- Onboarding clients, ensuring compliance with KYC/AML policies (New students, skilled workers, Trust accounts and other business accounts)
- Conduct financial health checks to uncover customers' needs and provide them with solutions
- Building rapport with customers, delivering exceptional customer experiences and achieving positive NPS
- Introducing banking app to improve customer self-sufficiency and safety
- Collaborate with different teams to ensure seamless outcomes
- Creating bank guarantees and Assurance of Supports
- Unsecured lending such as personal loans and credit cards.
- Helping out across Melbourne CBD Area (325 Collins Street, Collins Square, UniMelb and 121 Exhibition Street) whenever needed, building rapport with fellow colleagues and managers.
- Strong understanding of CommSee
Customer Solutions Consultant
Red Energy
07.2021 - 01.2022
- Handled up to 30 customer calls per day, resolving inquiries and providing solutions for customers
- Met KPIs, including average handling time and NPS transfers
- Demonstrated strong communication skills when dealing with both internal and external stakeholders
- Conducted independent research to address complex customer issues and find optimal solutions
- Displayed initiative and adaptability to handle multitasking in a fast-paced environment
Sign Writer
Visual Graphics
10.2017 - 07.2021
- Operated and maintained complex machinery for signage fabrication, ensuring high-quality outputs
- Installed signage at commercial and industrial job sites, adhering to safety regulations
- Utilized design software such as CorelDraw, Photoshop, and Colorbyte
- Maintained a clean and organized workspace for efficient operations
- Showcased attention to detail to ensure accuracy in sign fabrication and installation.
- Liaise with stakeholders to ensure proper installation of signage.
Education
Certificate III in Finance -
Commonwealth Bank
2022
User Experience Design -
RMIT University
2020
Advanced Diploma - Mechanical Engineering
Swinburne University of Technology
2012
Skills
- Exceptional customer service skills honed in diverse sectors, including finance, energy, and hospitality
- Strong verbal and written communication skills for effective stakeholder management
- Excellent work ethic, initiative, and ability to thrive in a fast-paced and demanding environment
- Detail-oriented approach to ensure accuracy and compliance with policies and procedures
- Proven ability to multitask, prioritize tasks, and meet deadlines effectively
- Strong interpersonal skills, fostering collaborative relationships with diverse teams
- Compliance awareness
- Banking software familiarity
- Active Listening
Photography
I've been taking photos for over 8 years. I really enjoy capturing moments and memories, it has helped me grow deep friendships and is. a great creative outlet.
Timeline
Customer Banking Specialist - Relief
Commonwealth Bank
02.2022 - Current
Customer Solutions Consultant
Red Energy
07.2021 - 01.2022
Sign Writer
Visual Graphics
10.2017 - 07.2021
Certificate III in Finance -
Commonwealth Bank
User Experience Design -
RMIT University
Advanced Diploma - Mechanical Engineering
Swinburne University of Technology
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