Celeste Chapman
Botanic Ridge,VIC
Summary
Friendly, motivated, and reliable employee, known for bringing a positive attitude, strong work ethic, adaptability, and genuine care into every interaction. Skilled in working independently, learning quickly, and managing multiple tasks efficiently. Passionate and committed to delivering outstanding customer service, and creating positive, memorable experiences for every customer, with a welcoming atmosphere.
Overview
13
13
years of professional experience
Work History
Receptionist/Dental Assistant
Mornington Peninsula Dental Clinic
Mornington, VIC
01.2021 - 10.2022
- Greeted patients warmly and managed front desk operations at a dental clinic.
- Scheduled and confirmed appointments.
- Maintained patient records accurately and ensured confidentiality compliance.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Collected payments and processed billing transactions for dental services effectively.
- Assisted dental staff by preparing necessary documents for patient consultations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Laid out dental instruments and equipment before procedures.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Documented patient records with procedures performed and added notes taken to charts.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness, and prepare for the next patient.
Retail Manager
Kookai
Eastland, VIC
02.2018 - 01.2021
- Managed daily operations to ensure efficient store functionality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained positive relationships with all staff members.
- Maintained positive relationships with customers by providing exceptional service.
- Managed visual merchandising, maintaining to elevate customer experience.
- Implemented inventory control procedures to maintain stock accuracy.
- Resolved customer inquiries and complaints in a timely manner.
- Conducted regular staff meetings to foster team communication.
- Monitored sales trends to inform product ordering decisions.
- Assisted with scheduling staff shifts to optimize coverage needs.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Coached, managed, and developed teams at other stores.
- Conducted monthly staff evaluations with staff members.
- Analyzed financial data to identify areas of improvement for profitability.
Retail Manager
Bardot
Frankston, VIC
04.2011 - 02.2018
- Maintained positive relationships with customers by providing exceptional service.
- Managed daily operations to ensure efficient store functionality.
- Supervised and trained staff on customer service best practices.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Coordinated merchandise displays to enhance product visibility.
- Implemented inventory control procedures to maintain stock accuracy.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Analyzed financial data to identify areas of improvement for profitability.
- Resolved customer inquiries and complaints in a timely manner.
- Conducted regular staff meetings to foster team communication.
- Monitored sales trends to inform product ordering decisions.
- Assisted with scheduling staff shifts to optimize coverage needs.
- Managed daily operations of the store, including opening and closing procedures.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Maintained high standards of store presentation and visual merchandising.
Hospitality Worker
The Coffee Club
Frankston, VIC
02.2011 - 11.2014
- Provided excellent customer service to enhance guest experiences.
- Maintained cleanliness and organization of dining and common areas.
- Trained new staff on hospitality protocols and company standards consistently.
- Served food and drinks to customers in a timely manner.
- Prepared coffee beverages using espresso machines and grinders.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Provided customer service to ensure satisfaction throughout their dining experience.
Retail Worker
Pulse Pharmacy
Karingal, VIC
03.2010 - 02.2011
- Maintained clean and organized sales floor for optimal customer experience.
- Processed transactions accurately using point-of-sale system.
- Stocked shelves and ensured product availability for customers.
- Conducted inventory checks to maintain accurate stock levels.
Education
Beauty Services - Cert 3
Chisholm Institute
Frankston, VIC03-2010
Skills
- Dependable and reliable
- Friendly and outgoing
- Highly motivated
- Customer service
- Relationship building
- Attention to detail
- Time management
- Communication skills
- Problem solving
- Store operations
- Team Leadership
- Goal setting
- Hiring and training
- Decision-making
- Multitasking and prioritization
- Cash handling
- Data entry
- Staff training
Overall Experience in retail
Successfully managed multiple high-performing retail store locations at Bardot and Kookai over my career, including Frankston, Southland, Fountain Gate, Melbourne Central, Eastland, and Hawthorn Additionally, provided caretaker support for key stores such as Chadstone, Doncaster and Brighton.
References
References available upon request.
Timeline
Receptionist/Dental Assistant
Mornington Peninsula Dental Clinic
01.2021 - 10.2022
Retail Manager
Kookai
02.2018 - 01.2021
Retail Manager
Bardot
04.2011 - 02.2018
Hospitality Worker
The Coffee Club
02.2011 - 11.2014
Retail Worker
Pulse Pharmacy
03.2010 - 02.2011
Beauty Services - Cert 3
Chisholm Institute