Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Dragovic

Bracken Ridge

Summary

I'm an ambitious professional with a proven track record in organizational and multitasking abilities, complemented by a strong aptitude for delivering exceptional customer service. I'm eager to leverage my knowledge and skills to tackle new challenges and drive success in dynamic environments. I'm very adaptable and ready to contribute effectively to team goals while embracing opportunities for personal and professional growth.

Overview

11
11
years of professional experience

Work History

Adventure Coordinator

Adventure Coordinator
10.2023 - Current
  • Helped train new staff on sales tactics, activities & customer service.
  • Assessed dogs to identify temperaments, abilities and aptitudes.
  • Maintained positive relationships with pet owners by providing regular updates on their pets' progress.

Head Hostess

The Plough Inn
02.2022 - 05.2024
  • Provided training and guidance to new hostesses on proper customer service techniques and procedures.
  • Utilized problem solving strategies to effectively resolve any customer complaints or issues in a timely manner.
  • Flexibly adjusted daily tasks based on shifting needs of the restaurant environment.

Call Center Representative

Amplifon
05.2021 - 08.2021
  • Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
  • Proficiently handled high call volumes while maintaining quality service standards.
  • Built trust with customers through personalized conversations.

Retail Assistant

Ally Fashion
12.2019 - 09.2021
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.

Bar Supervisor

Shoop
10.2016 - 01.2020
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures..
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Created new recipes, outlined steps, and training staff on correct preparation.

Animal Shelter Volunteer

2nd Chance Cat Rescue
11.2014 - 02.2019
  • Improved cat adoption rates by ensuring proper socialization and providing daily care for shelter animals.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.

Education

High School Diploma -

BeaconHills College
Beaconsfield, VIC
12-2016

Skills

  • Multitasking and organization
  • Time management
  • Adaptability and flexibility
  • Attention to detail

Timeline

Adventure Coordinator

Adventure Coordinator
10.2023 - Current

Head Hostess

The Plough Inn
02.2022 - 05.2024

Call Center Representative

Amplifon
05.2021 - 08.2021

Retail Assistant

Ally Fashion
12.2019 - 09.2021

Bar Supervisor

Shoop
10.2016 - 01.2020

Animal Shelter Volunteer

2nd Chance Cat Rescue
11.2014 - 02.2019

High School Diploma -

BeaconHills College

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Celeste Dragovic