Celeste Lang
Sydney,NSW
Summary
Seasoned Support Coordinator with relevant experience in community services, customer service, problem-solving, and process optimization. Proven track record in managing support services to ensure client satisfaction and company success. Possess solid communication abilities that foster positive relationships with clients and colleagues. Id like to consider my self as resourceful within the support coordination and case management space that thrives on high productivity and efficient task completion. Possess key skills in client relationship management, problem-solving, and project coordination. Excel using empathy, communication, and adaptability to meet diverse client needs and foster positive outcomes.
Overview
21
21
years of professional experience
Work History
Support Coordinator
St George Community Housing
Redfern
04.2024 - Current
- Created individualized service plans that addressed each client's unique needs and goals.
- Provided crisis intervention services, as needed.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Maintained accurate records of client interactions and services provided.
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Developed and maintained relationships with external service providers.
- Conducted home visits to ensure safety of clients in their environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided crisis intervention services during times of emergency or distress.
- Monitored client progress towards achieving established goals.
- Participated in community meetings related to health, education, housing.
- Conducted outreach programs to inform the public about available resources.
- Counseled individuals on issues related to substance abuse or mental health concerns.
- Coordinated transportation for clients seeking medical care or job interviews.
- Arranged referrals for additional support services when necessary.
- Provided case management services to individuals and families in need of assistance.
- Participated in continuous training sessions to stay updated on best practices in community policing and public service.
Case Manager
Bright Upwards
01.2023 - 05.2024
- Manage Full NDIS Support for Complex Participants: Currently oversee comprehensive NDIS support for complex participants within Bright Upwards, ensuring alignment with their goals.
- Collaborate with Key Stakeholders: Work closely with rostering, support coordinators, and the Leadership Team (Directors) to deliver essential supports, including SIL, CORE, and some support coordination
- Developed individualized care plans with input from clients and their families.
- Counseled clients on available resources within the community that could help meet their needs.
- Supported family members by providing information on local support groups.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Maintain Administrative Excellence: Currently maintain quality standards through meticulous administrative tasks, including file notes, referrals, risk assessments, and case plans.
- Engage in Networking and Participant Interaction: Actively participate in networking opportunities and conduct initial meet-and-greets with potential participants.
- Collaborated with other service providers to ensure continuity of care for clients.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Conducted home visits to assess living conditions and support needs.
- Coordinated comprehensive care plans for clients to meet their individual needs.
Case Manager
Villa Maria Catholic Homes
Bendigo, Victoria
01.2022 - 01.2023
- Case Management of 60 HCP Participants with Complex Needs: In this role, I managed a caseload of 60 Home Care Package (HCP) participants with intricate requirements
- Transition from Disability Employment Service to Home Care Package Case Manager: This transition marked a significant shift for me, moving from disability employment services to the realm of home care package management
- As a case manager, I gained valuable hands-on experience, tailoring individualized support while guiding participants through various options
- My focus was on empowering each person to exercise choice and maintain control over their HCP
- Engagement in Regional Victoria: My work took place in regional Victoria, where I actively engaged with clients in their homes
- These home visits often involved interactions with supportive family members
- This proximity allowed me to truly get to know my clients, fostering strong working relationships.
Case Manager / Consultant / Recovery Coach
Aim Big - Rehab Management
01.2020 - 01.2022
- Case Manager for Rehabilitation TAC Clients (55): In this role, I gained valuable industry experience while supporting individuals with disabilities
- My focus was on rehabilitation employment services, collaborating closely with injured workers
- My responsibilities included facilitating their return to the same employer or assisting them in finding new employment opportunities
- Same Employer Clients: I negotiated suitable employment duties, ensuring effective communication with all allied health professionals
- This approach allowed for precise management of their current injuries
- Different Employer Clients: For workers transitioning to new employment, I assessed medical capacity, client suitability, and regional feasibility
- My goal was to guide each client toward a new career direction
- Disability Employment Consultant (80): Based in regional Victoria, I played a pivotal role in assisting community members in finding suitable employment
- My approach involved working closely with each client to identify career objectives, set achievable goals, and provide ongoing support for career success
- Mental Health Coaching: Recognizing the high social needs of my clients, I also offered mental health coaching during the Victorian lockdowns
- Additionally, I provided further mental health support as clients transitioned to the NDIS.
NDIS Case Manager / Support Corodinator
Access Australia Group
01.2015 - 01.2020
- In this role, I provided comprehensive NDIS case management services to a caseload of 40 participants
- My focus was on assisting NDIS participants in navigating the system, advocating for their individual needs, and promoting person-centered outcomes
- Key responsibilities included: Individualised Support Plans: Developed tailored support plans for participants, ensuring alignment with their NDIS Plans and maximizing value for money through effective support utilization
- Progress Monitoring and Reporting: Regularly monitored and assessed progress toward participants’ goals
- I maintained detailed reports and communicated updates to both participants and their families
- Provider Engagement: Facilitated connections between participants and service providers, ensuring seamless access to support services
- Additionally, I worked on enhancing participant capacity to maintain these relationships, particularly in the Bendigo region and other rural areas
- Collaboration for Success: Effective communication and collaboration with participants, their families, NDIS Planners, and community health organizations contributed to our overall success
- KPI – six client contact appointments per day with the expectation on bring on new clients to establish a grow a second case load.
EA to the CEO / Human Resources
True Foods
01.2013 - 01.2015
- Initially hired as EA to the CEO, performed multiple sit-in duties for vacationing staff employees including logistics, recruitment, collections, and accounts payable and receivable
- Worked swiftly to improve my process and practices then was promoted shortly after to the Human Resources department where I assisted in the recruiting life cycle of factory staff
- Assisted in improving operational process and coordinate the administration of HR process for across the site
- Implemented a new recruiting practice to guide new employees on benefits, polices and workplace inductions and in-house training.
Case Advisor
Virginia Community Health
Virginia, Co. Cavan, Ireland
01.2010 - 01.2012
- Case advisor conducting a needs assessment on clients and referred them on to medical, financial, social and community assistance services
- Provided education to families and individuals as needed regarding government school options, further training and employment options within the community.
Community Engagement Worker
Jigsaw – The National Centre for Youth Mental Health
Virginia, Co. Cavan, Ireland
01.2004 - 01.2007
- Worked as a community engagement worker ensuring the support required are easily accessed with in the local community, engage young people, and those working with young people to support and promote youth mental health
- Assist in supporting the development and implementation of initiatives that develop the capacity of young people to act as ambassadors in promoting youth mental health and Work in collaboration with the fundraising bodies to identify funding opportunities for youth and community engagement activities.
Education
Diploma in community services -
AST
12.2020
Diploma in Human resources and Graduate certificate in business -
Ulster University Business School
12.2007
Skills
- Effective communication with internal and external clients
- Computer skills
- Active listening and interpersonal skills to achieve the best outcome
- Problem-solving
- Time management
- Tech-Savvy
- Office Administration
- Workload Management
- Calendar Management
- Service Coordination
- Community relations management
- Cultural Competency
- Relationship Building
- Continuous Improvement
- Team Collaboration
Additional Information
I value the opportunity to develop effective communication strategies with each client. While developing strong community partnership that supports capacity building. My goal for each client is to ensure they have access to services they need and feel inclusive and connected to the decision-making process.
References
Available on request
References
References available upon request.
Timeline
Support Coordinator
St George Community Housing
04.2024 - Current
Case Manager
Bright Upwards
01.2023 - 05.2024
Case Manager
Villa Maria Catholic Homes
01.2022 - 01.2023
Case Manager / Consultant / Recovery Coach
Aim Big - Rehab Management
01.2020 - 01.2022
NDIS Case Manager / Support Corodinator
Access Australia Group
01.2015 - 01.2020
EA to the CEO / Human Resources
True Foods
01.2013 - 01.2015
Case Advisor
Virginia Community Health
01.2010 - 01.2012
Community Engagement Worker
Jigsaw – The National Centre for Youth Mental Health
01.2004 - 01.2007
Diploma in community services -
AST
Diploma in Human resources and Graduate certificate in business -
Ulster University Business School
Similar Profiles
Jacinta Elizabeth TrajcevskiJacinta Elizabeth Trajcevski
Assistant at SGCH (St George Community Housing)Assistant at SGCH (St George Community Housing)
Sarah MulcahySarah Mulcahy
Lead, Connecting Communities at St George Community HousingLead, Connecting Communities at St George Community Housing
Ailish HeneghanAilish Heneghan
Tenancy Manager at St George Community HousingTenancy Manager at St George Community Housing
Kieran HostyKieran Hosty
Senior Archaeologist and Heritage Advisor at Hosty Heritage and ArchaeologySenior Archaeologist and Heritage Advisor at Hosty Heritage and Archaeology
Tom RooneyTom Rooney
Data Analyst Intern at CoreDataData Analyst Intern at CoreData