Celeste Nel
Mansfield
Summary
Dynamic Front of House Supervisor with a proven track record at Sues Burgers and Shakes, enhancing customer satisfaction and fostering repeat business through exceptional guest relations and staff supervision. Skilled in food safety compliance, I thrive in high-paced environments, contributing to significant improvements in service quality and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Sues Burgers and Shakes
11.2023 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
Customer Service Attendant
Fuki House Asian Cuisine
06.2020 - 07.2024
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Promoted company products and services, resulting in increased sales and revenue.
Education
High School Diploma -
Cavendish Road State High School
Brisbane, QLD12.2024
Skills
- Confident and thrive in busy environments
- Hospitality industry
- Food safety compliance
- Guest relations
- Quality control
- Staff supervision
Certification
RSA
Blue card (paid)
Timeline
Front of House Supervisor
Sues Burgers and Shakes
11.2023 - Current
Customer Service Attendant
Fuki House Asian Cuisine
06.2020 - 07.2024
RSA
Blue card (paid)
High School Diploma -
Cavendish Road State High School
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