Celeste Patman
Ascot Vale,VIC
Summary
Focused with strong understanding of retail operations. Offering excellent experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Versatile with exemplary cash register system skills and proven commitment to store cleanliness and safety.
Well-rounded with 8 years of experience stocking products, supplies and taking payments from customers. Expert at receiving orders, arranging products in store and processing transactions.
Overview
26
26
years of professional experience
Work History
Owner
Storm Dance And Design - Part Time
2014.11 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Created and monitored promotional approaches to increase sales and profit levels.
- Optimized team hiring, training and performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Head Night Auditor
Ingot Hotel
2022.01 - 2022.09
- This is a busy Hotel 214 rooms mainly fly in fly out guests. Processed 75-105 check outs between 3am and 6am. Frequently working on my own.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- stayed after shift end when day staff are late.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Bookkeeper
Self Employed Services
1997.05 - 2014.06
- Established QuickBooks accounting system to reflect accurate financial records.
- Supported operations by communicating with customers, filing documents and managing data.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Maintained and processed invoices, deposits and money logs.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Calculated deductions and processed payroll for employees.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
Bachelor of Arts - Interior Design
CATC
Brisbane02.2012
Skills
- Scheduling
- Financial Management
- Budgeting
- Profit and Loss
- Operations management
- Business Development
- Staff Management
- Project Management
- Strategic planning
- Verbal and written communication
- Client Service
Referneces
Rahul Aggarwal - Front Office Manager - Ingot Hotel - 0403 602 153
Sam Tawell - Owner - Aurora Stone - 0412 449 835
Timeline
Head Night Auditor
Ingot Hotel
2022.01 - 2022.09
Owner
Storm Dance And Design - Part Time
2014.11 - Current
Bookkeeper
Self Employed Services
1997.05 - 2014.06
Bachelor of Arts - Interior Design
CATC
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