Celeste Perelini
South Brisbane,QLD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Concentrix
Brisbane, QLD
03.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
- Proactively identified potential issues or trends affecting customer satisfaction, reporting findings to management.
Retail Accounts Officer/Office All-rounder
4K Barbers
Salisbury, QLD
09.2021 - 03.2023
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
- Supported month-end closing process by preparing comprehensive journal entries and adjusting balances as necessary.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
Secretary/Administration Assistant
Kemp Law
Brisbane, QLD
08.2020 - 09.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
Assistant Administrative Secretary
Rostron Carlyle Rojas Lawyers
Brisbane, QLD
01.2019 - 08.2020
- Streamlined office processes by implementing efficient filing and organizational systems.
- Implemented a new record-keeping system which greatly reduced time spent searching for documents when needed urgently by upper management personnel.
- Provided backup support for other administrative staff during times of high volume or absenteeism, demonstrating flexibility and strong teamwork abilities.
- Trained new staff on company policies and procedures while serving as a resource for questions or concerns throughout their onboarding process.
- Coordinated schedules, appointments, and travel arrangements for executives, improving time management and overall efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Medical Imaging Assistant
Qscan Radiology Clinics
Brisbane, QLD
02.2018 - 01.2019
- Contributed to high-quality patient care by verifying physician orders and clarifying any discrepancies prior to imaging procedures.
- Assisted radiologists and technicians, streamlining the diagnostic process for improved patient outcomes.
- Improved team communication by effectively relaying pertinent information regarding patient history, symptoms, and procedure requirements to radiologists and technicians.
- Maintained clean and organized imaging rooms, promoting a professional and safe environment for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Lease Administration Analyst
Ray White Real Estate
Broadbeach, QLD
07.2017 - 02.2018
- Enhanced the accuracy of lease data by conducting thorough audits and reconciliations.
- Reduced discrepancies in rental payments by diligently monitoring and tracking all transactions.
- Assisted in the preparation of annual budgets, contributing to accurate forecasting and effective resource allocation.
- Reviewed contractual documentation regularly to identify areas for improvement or clarification, minimizing potential disputes or misunderstandings among stakeholders.
- Safeguarded company interests by ensuring adherence to relevant laws and regulations throughout the leasing process.
- Conducted due diligence on prospective tenants, mitigating risk associated with potential defaulters.
Education
Psychological Sciences - Clinical Psychology
Griffith University
QLD10.2022
Dual Diploma In Business/Business Marketing - Business
TAFE Queensland
QLD10.2013
Certificate III In Business Administration - Finance
TAFE Queensland
QLD05.2010
Skills
- Customer relations
- KPI monitoring
- Legal CRM (CLIO, LEAP)
- Account updates
- Appointment scheduling
- CRM software (Salesforce, Genesys)
- Canva Design
- Research and due diligence
- Inter-department collaboration
- Data entry
- Citrix systems
- MYOBv19
- Xero accounting software
- Court filing procedures
- Billing and invoicing
- Document drafting
- Drafting legal documents
- Administrative support
- Database administration
- Policy and procedure modification
- Account reconciliation
- MS office
- Recordkeeping and file management
Timeline
Customer Service Advisor
Concentrix
03.2022 - Current
Retail Accounts Officer/Office All-rounder
4K Barbers
09.2021 - 03.2023
Secretary/Administration Assistant
Kemp Law
08.2020 - 09.2021
Assistant Administrative Secretary
Rostron Carlyle Rojas Lawyers
01.2019 - 08.2020
Medical Imaging Assistant
Qscan Radiology Clinics
02.2018 - 01.2019
Lease Administration Analyst
Ray White Real Estate
07.2017 - 02.2018
Psychological Sciences - Clinical Psychology
Griffith University
Dual Diploma In Business/Business Marketing - Business
TAFE Queensland
Certificate III In Business Administration - Finance
TAFE Queensland