Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celeste Steer

Morphett Vale,SA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated Centre Administrations with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Friendly centre Administration with 15 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering all sort of data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Bar Manager and Food Cooker/Server Manager

ICA {Indoor Cricket Action)
10.2023 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Utilized various software applications to process customer orders.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Documented orders accurately to track sales and properly bill guests.
  • Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Adhered to health and safety standards while handling food and beverages.
  • Greeted guests warmly to foster welcoming environment.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
  • Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
  • Addressed and handled customer complaints in polite and professional manner.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Maintained stock to meet expected customer demand.
  • Educated employees on register use, merchandising, and customer service.

Netball Umpire/Mentor Teacher

Southern Hill Netball Association
07.2009 - Current
  • Used whistle and hand signals to signal start and stop of games.
  • Promoted good sportsmanship among players.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Communicated with officials, coaches and players to provide information and discuss problems.
  • Communicated with fans, coaches, players, and other umpires.
  • Maintained fair environment by serving as mediator to resolve conflicts.
  • Inspected netball court and ball to confirm regulation size and checked goalposts for correct placement and size.
  • Explained and taught regulations and rules to players and coaches.
  • Performed physical inspections on netball players to check players for inappropriate fingernail size, jewelry and uniforms.
  • Awarded points, gave scoring penalties and declared end score of each game.
  • Mentored [Number] young umpires to develop technical skills and confidence on field.
  • Taught and broke down movement, catching and passing skills and stepping drills to players.
  • Endorsed scorecards with necessary information such as name of teams and teams arriving late.
  • Established rapport with [Number] players to build communication, cooperation and positive game-play.
  • Maintained control of games, for safe, timely event running.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.
  • Retained knowledge of sporting rules and regulations for compliant adjudication.
  • Mediated disputes between players and coaches to maintain safe, fair play.
  • Conducted pre-game meetings with coaches to review expectations and reiterate rules.
  • Called Safe and Out plays fairly and accurately for impartial adjudication.
  • Monitored games for compliance with rules, intervening when necessary.
  • Implemented safety standards to maintain safe player environments and limit injury risks.
  • Recognized infringements and reminded players of rules to uphold safety standards.
  • Reviewed and approved lineup changes and substitutions.
  • Controlled game flow to maintain safe and fair environment.
  • Provided safe playing environment for players by monitoring activity.
  • Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
  • Made judgment calls on unsportsmanlike behavior and other violations.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
  • Interpreted and applied rules and regulations in sports.
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
  • Educated athletes, coaches and fellow officials about game rules and regulations.
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Assessed players and equipment to verify conformance to event rules and safety standards.
  • Trained and mentored new referees and other sports officials.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Investigated and reported on any misconduct of players or coaches.
  • Assisted in developing new and updated rules and regulations to increase game performance and challenges.
  • Examined game tapes to assess and provide feedback on performance of officials.
  • Used video replay equipment to review controversial plays.

National C Badge Umpire

Netball SA
08.2008 - Current
  • Maintained control of games, for safe, timely event running.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Promoted good sportsmanship among players.
  • Navigated difficult situations using effective communication and explanation of game rules.
  • Officiated games fairly and impartially using sound judgment and decision-making skills.
  • Retained knowledge of sporting rules and regulations for compliant adjudication.
  • Communicated with fans, coaches, players, and other umpires.
  • Mediated disputes between players and coaches to maintain safe, fair play.
  • Conducted pre-game meetings with coaches to review expectations and reiterate rules.
  • Called Safe and Out plays fairly and accurately for impartial adjudication.
  • Explained and taught regulations and rules to players and coaches.
  • Monitored games for compliance with rules, intervening when necessary.
  • Implemented safety standards to maintain safe player environments and limit injury risks.
  • Recognized infringements and reminded players of rules to uphold safety standards.
  • Reviewed and approved lineup changes and substitutions.
  • Controlled game flow to maintain safe and fair environment.
  • Provided safe playing environment for players by monitoring activity.
  • Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
  • Made judgment calls on unsportsmanlike behavior and other violations.
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
  • Interpreted and applied rules and regulations in sports.
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
  • Educated athletes, coaches and fellow officials about game rules and regulations.
  • Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Assessed players and equipment to verify conformance to event rules and safety standards.
  • Trained and mentored new referees and other sports officials.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Investigated and reported on any misconduct of players or coaches.
  • Assisted in developing new and updated rules and regulations to increase game performance and challenges.
  • Examined game tapes to assess and provide feedback on performance of officials.
  • Used video replay equipment to review controversial plays.

Bar and Food Waitering Server

Mount Compass Hotel
06.2023 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Music Youth Events Organizer

Mission Australia Reynella Youth Centre
09.2005 - 12.2009
  • Used excellent communication skills to delegate tasks and achieve successful event outcomes.
  • Utilized project management skills to meet event deadlines and complete requirements.
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
  • Coordinated volunteer activities and facilitated distribution of promotional and marketing materials.
  • Developed systems-based approach to establish successful completion of event tasks.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Designed and implemented comprehensive organizational strategies to maximize productivity.
  • Created and maintained detailed event plans and budgets to comply with timelines and control costs.
  • Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public.
  • Established and maintained relationships with vendors and other stakeholders to fulfill successful event planning.
  • Developed marketing and promotional strategies to increase event attendance.
  • Collaborated with event planners and other stakeholders to encourage teamwork and achieve successful outcomes.
  • Scheduled and organized catering, transportation and staffing to manage event logistics.
  • Researched and identified potential venues for events to enhance preparedness and explore options.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided emotional support and companionship to clients.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Participated in team meetings and staff training sessions.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Preserved patient safety by following safety protocols.
  • Helped clients to maintain independence and quality of life.
  • Monitored and reported any changes in clients' physical and mental health.
  • Liaised with key accounts to deliver targeted administrative household support.

Center Administrator Cert 4 in Business Admin

Mission Australia Reynella Youth Centre
09.2005 - 12.2009
  • Monitored youth behavior and offered guidance and support for positive change.
  • Coordinated youth programs and activities to enhance life quality and self-esteem.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Provided crisis intervention and emotional support to youth.
  • Established and maintained relationships with youth, families and community partners.
  • Helped youth develop and achieve personal goals with close support.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Supervised youth in engaging environment to promote security and safety for all ages.
  • Maintained accurate documentation of youth progress in line with reporting requirements.
  • Implemented variety of fun and recreational activities for residents.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Created and implemented individualized plans for individual youth.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Transported and escorted program participants to and from activities and on field trips.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Generated reports to suggest corrective actions and process improvements.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Maintained personnel records and updated internal databases to support document management.
  • Collected, validated, and distributed information to employees.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Created reports, presentations and other materials for executive staff.
  • Organized and updated databases, records and other information resources.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Created organized filing system to manage department documents.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Demonstrated thorough knowledge of testing procedures and policies
  • Coordinated standardized and individual exams, site organization and scheduling.
  • Monitored test security and enforced rules.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Planned, administered and controlled budgets and produced financial reports.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Identified visitors' needs to offer solutions and information.
  • Provided clerical support, addressing routine, and special requirements.
  • Increased productivity by cleaning and organizing supplies.
  • Maintained transaction security by verifying payment cards against identification.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Greeted and verified [Type] information before directing guests to appropriate areas or answering questions.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Maintained timelines and accuracy while preparing work schedules for [Number] employees.
  • Screened visitors and issued badges to maintain safety and security.
  • Maintained well-organized and efficient [Type] offices with stocked supplies to meet expected demands.
  • Answered questions about and trained [Number] employees on [Software].
  • Kept detailed track of office spending to budget for new supplies and [Type] equipment maintenance worth over $[Amount].
  • Conferred with other office locations to coordinate records and obtain [Type] documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Utilized [Software] to retrieve and deliver [Type] messages.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Prepared and maintained master calendar, collecting and disseminating general information.
  • Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.

Waitress Trainee

Colonnades Tavern
09.2004 - 09.2004
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Front Desk Receptionist

Seaford Rise Recreation Centre
09.2002 - 03.2003
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

Certificate 1 in Hospitality - Bar, Waiting And Gaming

Finlaysons On The Terrace Adelaide
Adelaide, SA
2004

Certificate 11 in Telecommunications - Call Centre

Onkaparinga Institute of TAFE
O'Halloran Hill, SA
2002

Administration - Administrations

NNAP Office Essential Course
Onkaparinga Institute Of TAFE, Noarlunga Campus
2002

High School Diploma -

Seaford 6-12 School
Seaford, SA
2000

Skills

  • Vendor Relationship Management
  • Revenue Forecasting
  • Regulatory Compliance
  • Responsible Alcohol Service
  • Foodservice Management
  • Staff Training
  • Performance Monitoring
  • Event Coordination
  • Budget Development
  • Health Codes Compliance
  • Sales Promotion
  • Inventory Management
  • Cost Control
  • Bar Management
  • Customer Relations
  • Restaurant Management
  • Safety Awareness
  • Supply Ordering
  • Verbal and Written Communication
  • Guest Interaction
  • Inventory Control
  • Equipment Maintenance
  • Team Leadership
  • Marketing Plan Development
  • Wine and Liquor Knowledge
  • Relationship Building
  • Service-Oriented Mindset
  • Supervisory Experience
  • Training and Mentoring
  • Issue Resolution
  • Menu Updating
  • Outgoing Personality
  • Legal Compliance
  • Security Oversight
  • Customer Relationship Building
  • Dining Room Management
  • Strategic Planning
  • Organizational Ability
  • Drawer Balancing
  • Customer Service
  • Cash Handling
  • ID Verification
  • Customer Assistance
  • Cash Register Operation
  • Payment Collection
  • Returns Processing
  • Product Restocking
  • Merchandise Restocking
  • Cleaning and Sanitizing
  • Cash Drawer Balancing
  • Daily Reporting
  • Purchase Assistance
  • Time Management Skills
  • Written and Verbal Communication
  • Identification Checks
  • Liquor Law Compliance
  • Staff Mentoring
  • Spirit, Wine, and Beer Expertise
  • Product Knowledge
  • Cash Handling and Management
  • Records Maintenance
  • Cash Management
  • Refund Handling
  • Cash Register Systems
  • Liquor Regulations and Compliance
  • Guest Inquiries
  • Order Taking
  • Money Handling
  • Customer Inquiries
  • Inventory Stocking
  • Reliable and Responsible
  • Accounting Software
  • Cash Register Operations
  • Microsoft Office
  • Problem-Solving
  • Till Counting
  • Total Payment Calculation
  • Customer Complaint Resolution
  • Customer Satisfaction
  • POS Systems
  • Creative Thinking
  • Price Identification
  • Policies and Procedures
  • Call Response and Transfer
  • Active Listening
  • Employee Training
  • Account Invoicing
  • Adaptable and Flexible
  • Bank Deposits
  • Feedback Acceptance
  • Honest and Dependable
  • Security Monitoring
  • Data Entry
  • Data Collection
  • Money Handling Abilities
  • Call Center Operations
  • Technical Support
  • Filing
  • Problem-Solving Abilities
  • Computer Proficiency
  • Professional Telephone Demeanor
  • Minute Taking
  • Administrative Support
  • Microsoft Office Suite
  • Microsoft Excel
  • Order Processing
  • Microsoft Outlook
  • Spreadsheets
  • Clerical Support
  • Stock Management
  • Prioritization
  • Microsoft PowerPoint
  • Mail Sorting
  • File Management
  • File Organization
  • Mail Distribution
  • Office Organization
  • Office Administration
  • Conflict Management
  • Sensitive Information Handling
  • Listening Skills
  • Multi-Line Telephone Systems
  • Administrative Skills
  • Oral and Writing Communication
  • Staff Management
  • Telephone Etiquette
  • Scheduling Appointments
  • Office Management
  • Business Administration
  • Hospitality Services
  • Word Processing
  • Time Management
  • Mail Handling
  • Meeting Scheduling
  • Problem-Solving Skills
  • Office Supplies Inventory Management
  • Complex Problem-Solving
  • Call Forwarding

Timeline

Bar Manager and Food Cooker/Server Manager

ICA {Indoor Cricket Action)
10.2023 - Current

Bar and Food Waitering Server

Mount Compass Hotel
06.2023 - 06.2023

Netball Umpire/Mentor Teacher

Southern Hill Netball Association
07.2009 - Current

National C Badge Umpire

Netball SA
08.2008 - Current

Music Youth Events Organizer

Mission Australia Reynella Youth Centre
09.2005 - 12.2009

Center Administrator Cert 4 in Business Admin

Mission Australia Reynella Youth Centre
09.2005 - 12.2009

Waitress Trainee

Colonnades Tavern
09.2004 - 09.2004

Front Desk Receptionist

Seaford Rise Recreation Centre
09.2002 - 03.2003

Certificate 1 in Hospitality - Bar, Waiting And Gaming

Finlaysons On The Terrace Adelaide

Certificate 11 in Telecommunications - Call Centre

Onkaparinga Institute of TAFE

Administration - Administrations

NNAP Office Essential Course

High School Diploma -

Seaford 6-12 School

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Celeste Steer