Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

CELESTE TEAL

Fitzroy,VIC

Summary

Customer Engagement Consultant at Bankwest with a strong foundation in delivering exceptional service and results in fast-paced, client-focused environments. With a background in luxury fashion retail, I bring a refined approach to customer experience, combining strong communication, problem-solving, and organisational skills to provide tailored financial solutions that meet individual client needs and build long-term relationships.

Currently in my final year of a Bachelor of Business, Banking and Finance at Monash University, I am passionate about applying financial knowledge to real-world challenges and supporting both individuals and organisations in achieving their goals. Experienced in client management and financial advisory, I am adept at identifying opportunities, resolving issues efficiently, and enhancing customer satisfaction. Now seeking to transition into a new role where I can leverage my service expertise to drive business growth and deliver meaningful client outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Engagement Consultant

BankWest
04.2025 - Current
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Improved customer satisfaction by providing personalised banking solutions and exceptional service.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Consistently met key performance metrics, including adherence, Average Handling Time (AHT), and After Call Work (ACW) targets.

Stylist & Client Experience

KYHA Studios
01.2024 - 03.2025
  • Built client trust and confidence by delivering personalised, persuasive, and professional consultations, showcasing deep product knowledge and high-end styling expertise.
  • Delivered exceptional customer service, managing the entire client journey from initial consultation to final gown fitting, ensuring a seamless and luxurious bridal experience.
  • Effectively resolved sensitive client concerns with tact and discretion, consistently maintaining brand integrity and ensuring high levels of customer satisfaction.
  • Boosted sales and enhanced customer satisfaction by delivering personalised, high-end service tailored to the unique preferences of each client.
  • Met or exceeded monthly sales goals, supported by strong customer satisfaction and positive reviews.

Client Advisor

Scanlan Theodore
02.2022 - 02.2024
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
  • Networked within community to build and nurture successful relationships with new and long-term customers.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Opened and closed store independently
  • Trained and supervised new employees to use selling strategies and apply best practices.

Customer Operations and Finance Internship

Baby Bunting
11.2021 - 03.2022
  • Gained strong analytical skills through market segmentation and consumer behaviour analysis, enhancing the ability to target specific demographics effectively.
  • Acquired proficiency in financial tools such as Microsoft Excel for data analysis, budgeting, and forecasting, ensuring accurate financial reporting.
  • Developed communication and collaboration skills by working closely with cross-functional teams, including product, finance, and customer service departments.

Education

Bachelor of Business - Banking & Finance

Monash University
Melbourne
02.2025

Completion of Victorian Certificate of Education -

Lauriston Girls School
Melbourne
11.2021

Primary & Middle School -

Carey Baptist Grammar School
Melbourne
12.2019

Skills

  • Product and Service Sales
  • Building Customer Loyalty
  • Excellent Written and Verbal Communication
  • Inventory Control Processes
  • Loyalty Building
  • Critical Thinking
  • Teamwork and Collaboration
  • Sales Expertise
  • Team Cooperation
  • Computer Proficiency and Microsoft Office
  • Customer service
  • Problem-solving

Accomplishments

  • Recipient of General Excellence Scholarship in recognition of outstanding academic results & community service, leadership attributes and elite sporting achievements from the prestigious University of Bond (Bachelor of Commerce and Law).
  • Selected to represent Victoria (Victorian Netball Team) to compete at the National Netball Championship Tournament.

Certification

  • Tier 1 Compliance Solution - General Insurance
  • Tier 2 Compliance Solution - RG146 Accreditation Program
  • Advanced First Aid & Resuscitation
  • Career Essentials in Data Analysis by Microsoft
  • Google Analytics Certification
  • Business Analysis and Process Management Coursea

Timeline

Customer Engagement Consultant

BankWest
04.2025 - Current

Stylist & Client Experience

KYHA Studios
01.2024 - 03.2025

Client Advisor

Scanlan Theodore
02.2022 - 02.2024

Customer Operations and Finance Internship

Baby Bunting
11.2021 - 03.2022

Bachelor of Business - Banking & Finance

Monash University

Completion of Victorian Certificate of Education -

Lauriston Girls School

Primary & Middle School -

Carey Baptist Grammar School

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CELESTE TEAL