CELESTE C. CARDINALES

JOB SUMMARY:

To provided administrative support to the Head of School and Assistant Head of School while progressively held important roles including Central Administration Assistant and Secretary to the Founding President.

ROLES AND RESPONSIBILITIES:

Executive Support and Office Management

• Provided comprehensive administrative support to the Head of School and Founding President, including calendar management, travel arrangements, and correspondence.
• Coordinated high-level meetings (Board of Directors, School Leadership Team), prepared meeting materials, and distributed meeting minutes.
• Liaise and coordinate internally with other Principals and School Administrators and externally in relation to various matters that require administrative assistance
• Managed confidential files and documents, ensuring data security and compliance with regulations.
• Oversaw general office operations, including managing correspondence, phone calls, and office supplies.

Human Resources and Student Affairs

• Administered the entire employee lifecycle, from recruitment to onboarding and recordkeeping.
• Conducted background checks and reference verifications in accordance with company policies.
• Prepared offer letters and employment contracts, ensuring accuracy and compliance with labor laws.
• Managed student-related tasks such as report card distribution, transcript preparation, and student inquiries.
• Processed staff leave applications, and other HR-related paperwork in accordance with the schools standard procedures.

Financial and Administrative Support

• Prepared financial documents, including payment requisitions and invoices.
• Managed affiliation relationships, including travel arrangements and event coordination.

Accreditation and Evaluation

• Supported accreditation and evaluation processes: Efficiently prepared and compiled comprehensive documentation, ensuring compliance with accreditation standards.
• Manage the maintenance and meets established deadlines of up-to-date reports and other relevant documents related to the organization and affiliation.

Additional Responsibilities

• Liaised with internal and external stakeholders on various administrative matters.
• Identified opportunities to improve administrative processes and efficiency.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Contributed to a positive and collaborative work environment.

• Processed customer transactions promptly, minimizing wait times.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Processing money transfers to foreign countries through telex transfer, bank transfer, and WESTERN UNION.
• Building the interest of customers in the products and services offered by the organization.
• Providing individualized customer service of high-standard professional level.
• Handling customers directly by telephone and responding to customer inquiries and questions promptly.
• Maintain the confidentiality of all information and records associated with the company.
• Implements and maintains a filing system for both paper and computer.
• Ensure full observance of the company’s policies and procedures.
• Resolved all issues professionally and in a timely manner.
• Worked collaboratively in a team environment.
• Utilized strong interpersonal and communications skills to serve customers
• Identified sales opportunities and referred customers to branch partners in financial services.
• Educated customers on use of banking website and mobile apps.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.