Celia Connolly
Yass,NSW
Summary
Experienced Administration and Customer Relations Professional with many years in people and finance focused roles, who takes great pride in ability to operate at personal best in any position taken on with proven ability to build and maintain relationships with a diverse range of people through sound interpersonal abilities, advanced conflict resolution skills and dedication to further training in this field. I have worked in many fast paced, deadline oriented and dynamic environments and enjoy the challenges that have come with these roles.
A proactive, organised, hard working and adaptable person who is results driven and loves to see others succeed.
I have the proven ability to work independently and as part of team.
Overview
23
23
years of professional experience
Work History
Administrative Clerk and Auction Attendant
Edlins of Yass
01.2020 - Current
- Maintaining long term and new customer relationships
- Face to Face and E-Commerce sales
- Photography and editing using computer software
- Payroll when required
- Taxation documentation when required
- Cash reconciliation
- Working to strict deadlines
- Auction preparation and delivery
- E-Commerce management
- Creating welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries, needs and disputes face to face and via phone and email
- Balance multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinate and maintain impressive office organization to keep facilities efficient, organized, and professional.
- Create and update physical records and digital files to maintain current, accurate, and compliant documentation.
- Arrange meetings and appointments and update records to assist management.
- Proofread and edit professional documents to fix errors.
- Conduct research to assist with routine tasks and special projects.
- Update pricing, signage and displays to deliver accurate product information.
- Compose inter-office correspondence and provide product and service information to customers.
- Identify communication channels to set roadmap to distribute information.
- Input data into spreadsheets and databases.
- Assist with onboarding of new employees.
- Edit documents to keep company materials free of grammar errors.
Coach and Assistant to Head Coach (Volunteer)
Galaxy All-Star Cheerleading
01.2018 - 12.2020
- Running of Pre-School age activity program
- Coaching competition team for school age athletes
- Leadership/mentorship
- Program planning, choreography, technique coaching
- Participated in organization of live and prerecorded virtual competition submissions during Covid
- Assisted in facilitation of online classes/training and engagement during Covid lockdown
- Time management, training schedule and competition preparation
- Safety management
- Liaising with carers and other coaches
- Team building between younger teams and more senior athletes
Senior Administrative Clerk
B&G Plumbing And Hardware
01.2015 - 01.2019
- Maintained Tills and Floats and completed daily banking
- Processed weekly payroll and monthly superannuation obligations
- Kept all financial records up to date using computing software and manual bookkeeping
- Processed and recorded all accounts both Payable and Receivable
- Liaised with customers and Suppliers via phone, email and fax
- General Administration duties
- Maintained social media pages
- Technical support to enhance office productivity.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
Executive Assistant
Human Dymensions
01.2011 - 01.2019
- Primarily financial responsibilities working autonomously from home
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Generated invoices and account reports using accounting software, including preparing Business Activity Statement to deadline
- Liaise with clients via phone and email
- Following up overdue accounts with debtors
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Filed paperwork and organized computer-based information.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Administrative Clerk
Yass Golf Club
01.2014 - 01.2015
- Customer service within club and via phone and email
- Maintain club's social media profile
- Cash handling, maintaining tills and floats
- Bar and gaming service
- Record keeping for gaming equipment
- Membership database management
- Maintaining diaries
- Event organization, budgeting, planning and facilitation
Training Placement Officer
Koomarri
01.2005 - 01.2008
- Provided supervision and support to individuals with disabilities in workplace environment
- Implementation of individual work plans in accordance with Koomarri policies
- Supported and facilitated Job search for people with disabilities
- Developed and maintained long term client relationships
- Kept up to date records for client files
- Invoicing workplaces for work completed by Koomarri team
- Liaised with government departments and relatives/carers of clients to ensure safe and inclusive environment for clients
- Observed and enforced confidentiality and rights of clients in workplace environment
- Advocated and enabled people with disability to understand their rights and supported them in ensuring outcomes are satisfactory
- Built and maintained relationships with clients, family and employers
- Handled complex situations according to relevant policies and procedures
- Supported management in developing and implementing personnel policies and procedures.
- Helped clients develop organizational, time management and work skills.
Assistant in Nursing
Domiciliary Nursing Agency
01.2001 - 01.2005
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided personal care to elderly and disabled people in Nursing Home environments
- Provided assistance to people varying in ages from children to adults who are suffering from acquired brain injury in group home settings
- Provided in-home care to elderly and disabled people within the community
- Followed detailed directions from management to complete daily logs for management review and computer data entry to keep client files up to date.
- Handling of confidential information
Cruise Director & Bar/Catering Operations Manager
Sydneyside Cruises
01.2001 - 01.2005
- Interacted well with customers to build connections and nurture relationships.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
No Degree - Psychological First Aid
John Hopkins University
Online05.2020
No Degree - Meditation Teaching & Holistic Human Development
Holistic Health And Wellbeing Academy
Canberra, ACT12.2019
No Degree - Quality, Safety And You - NDIS Worker Orientation
NDIS Quality And Safeguards Commission
Online08.2019
No Degree - Holistic Counselling And Coaching
Holistic Health And Wellbeing Academy
Canberra, ACT07.2019
No Degree - Concussion Training For Sports Coaches
CDC Heads Up
Online02.2018
No Degree - Cheerleading Coaching Credentials
Australian Cheer Sport Alliance
Canberra, ACT02.2018
No Degree - Multiple Beauty Industry Modalities
Australasian Beauty Therapy Academy
Canberra, ACT09.2013
Skills
- Building and maintaining long term relationships
- Maintaining a positive, adaptable and analytical attitude
- Communication both written and oral
- Advanced conflict resolution and complex problem solving skills
- Data management and record keeping
- Time management and prioritising
- Highly organised
- Extensive experience in training and mentoring
- Strong IT skills including Microsoft package, E-commerce, database management and accounting software
Additional Information
- Copies of Certificates and Referee details available upon request
Timeline
Administrative Clerk and Auction Attendant
Edlins of Yass
01.2020 - Current
Coach and Assistant to Head Coach (Volunteer)
Galaxy All-Star Cheerleading
01.2018 - 12.2020
Senior Administrative Clerk
B&G Plumbing And Hardware
01.2015 - 01.2019
Administrative Clerk
Yass Golf Club
01.2014 - 01.2015
Executive Assistant
Human Dymensions
01.2011 - 01.2019
Training Placement Officer
Koomarri
01.2005 - 01.2008
Assistant in Nursing
Domiciliary Nursing Agency
01.2001 - 01.2005
Cruise Director & Bar/Catering Operations Manager
Sydneyside Cruises
01.2001 - 01.2005
No Degree - Psychological First Aid
John Hopkins University
No Degree - Meditation Teaching & Holistic Human Development
Holistic Health And Wellbeing Academy
No Degree - Quality, Safety And You - NDIS Worker Orientation
NDIS Quality And Safeguards Commission
No Degree - Holistic Counselling And Coaching
Holistic Health And Wellbeing Academy
No Degree - Concussion Training For Sports Coaches
CDC Heads Up
No Degree - Cheerleading Coaching Credentials
Australian Cheer Sport Alliance
No Degree - Multiple Beauty Industry Modalities
Australasian Beauty Therapy Academy
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