Celia Fabrizio

• Conduct comprehensive resume screenings and undertake proactive database searches to identify and connect with top-tier candidates.
• Execute end-to-end recruitment processes, from initial candidate contact to conducting in-depth interviews and assessing suitability for various roles.
• Compile detailed notes for presenting candidates to internal team members and clients, showcasing a keen eye for candidate strengths and alignment with job requirements
• Facilitate seamless email correspondence and engage in effective phone communication with candidates to provide updates, answer queries, and build strong rapport.
• Proactively develop and maintain relationships with candidates, fostering a robust pipeline of talent for current and future hiring needs.
• Collaborate with the internal team to ensure a cohesive and efficient recruitment process, contributing to successful placements and client satisfaction

• Proactively identify and attract top-tier candidates through various channels, including job boards, social media platforms, networking events, and referrals.
• Conduct thorough interviews and assessments to evaluate candidates' qualifications, skills, and cultural fit for specific roles and businesses.
• Collaborate closely with hiring managers to understand their requirements and preferences, ensuring the perfect alignment between candidate skills and client needs.
• Build and maintain strong relationships with clients, providing expert guidance on recruitment strategies, market insights, and industry trends.
• Deliver an exceptional candidate experience by providing timely communication, transparent feedback, and personalized support throughout the hiring process.
• Track and analyse key performance indicators to measure recruitment effectiveness, including time-to-fill, candidate quality, and client satisfaction.
• Offer strategic advice and insights to clients and candidates on market dynamics, salary benchmarks, career development opportunities, and talent acquisition best practices.
• Cultivate and nurture a robust network of passive and active candidates, ensuring a steady pipeline of talent for current and future recruitment needs.

• Managing a substantial volume of German phone calls and emails proficiently.
• Profoundly comprehending customers' financial situations, presenting viable options and solutions, consistently ensuring equitable outcomes, especially for our vulnerable clientele.
• Establishing and nurturing rapport, demonstrating empathy, and engaging in meaningful conversations with customers to consistently deliver exemplary customer service.
• Conducting proofreading tasks for the Marks and Spencer website, ensuring accurate English-to-German translations in product descriptions and headlines, adhering to high standards.
• Embracing a commitment to ongoing learning, coaching, and development to continually enhance skills and capabilities.
• Actively contributing ideas aimed at enhancing the overall customer service experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Streamlined call center processes for improved efficiency and reduced wait times.

Effectively making a positive impact on customers through dedicated efforts

• Achieve my quota by selling product/service renewals for some of the most recognized technology companies, may offer upsell opportunities when applicable.
• Capture customers' product expectations, experiences, satisfaction, and abandonment propensity via qualitative feedback and quantitative measurement, “Voice of the Customer”
• Work within an established customer and own a dedicated territory.
• Develop the expertise to provide accurate monthly/quarterly sales forecast.
• Acquire invaluable experience updating and managing your opportunity pipeline in the latest CRM technology.
• Work proactively, well in advance of product renewal date to provide all the information, pricing, etc that a customer would need in order to execute a timely renewal.
• Conduct routine Health Checks in advance of the renewal date and capture health status of account in order to ensure a timely renewal 4
• Collaborate with other team members and management to optimize sales processes.
• Identify lead generation opportunities in order to expand the territory and drive upsells.
• High volume of customer contacts through phone and email each day
• Effectively partner and build relationships with external clients

• Provided friendly and attentive service to customers, assisting with inquiries, offering styling advice, and ensuring an enjoyable shopping experience.
• Assisted with opening and closing procedures, including cash handling, security checks, and maintaining cleanliness and organization throughout the store.
• Collaborated with my team to maintain visually appealing product displays, ensuring merchandise was organised, well-stocked, and accurately priced.
• Supported the sales team in achieving store targets by actively promoting promotions, cross-selling products, and processing transactions efficiently using H&M's point-of-sale systems.
• Assisted with receiving and unpacking merchandise shipments, replenishing the sales floor, and conducting regular stock checks to optimise product availability and minimize out-of-stock.
• Worked closely with my colleagues to maintain a positive and collaborative work environment, contributing ideas, sharing best practices, and supporting each other to deliver exceptional results.

• Verify tickets to ensure that only valid ticket holders gain entry to the event.
• Check for counterfeit tickets or any signs of fraudulent activity.
• Provide assistance to attendees regarding ticketing issues, seating arrangements, and general event information.
• Coordinate with ushers and security personnel to manage crowd movement within the venue.
• Assist in resolving disputes related to seating or other ticketing issues.
• Maintain clear and effective communication with other security personnel, event organizers, and relevant stakeholders.
• Be prepared to respond quickly and effectively to emergencies such as medical incidents or security breaches.
• Conduct thorough bag checks to ensure prohibited items are not brought into the venue.
• Manage and control the flow of people entering and exiting the venue.
• Ensure orderly queuing and prevent overcrowding in specific areas.