Celia Harris -Fox

. Processing variations for existing home loan customers.

. Checking signatures and supporting documents are valid.

. Calling customers to clarify request for change.

. Ensuring correct fee charged for variation.

• Contributed to company growth by upselling additional products.
• Adhered to appropriate legal scripting when required.
• Collaborated with cross-functional teams to improve product offerings based on customer feedback.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of products.
• Responded proactively and positively to rapid change.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills.
• Assisted customers in navigating company website and using self service options.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Participated in training programs to enhance product knowledge and customer service skills.
• Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Delivered prompt service to prioritize customer needs.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

• Inbound calls responding to existing and new customer enquiries over the phone

• Taking calls from customers and maintaining accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Maintained complete documentation and records of all purchasing activities.
• Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.