I-Chien Hsieh
Glenvale
Summary
A self-motivated individual, I have hands-on experience in IT support and a solid understanding of Windows, iOS, Microsoft 365, and server operating systems. I possess strong communication and problem-solving skills. Proven ability to enhance operational efficiency through innovative solutions and exceptional organisational skills. I am proficient in Microsoft Office, data analysis, cloud services, JIRA Service Management, SharePoint, NinjaOne, and Microsoft Teams. Adaptable and driven, I thrive under pressure, meet deadlines, and consistently deliver high-quality results. I am confident my skills will contribute to your company’s goals.
Overview
1
1
year of professional experience
Work History
Support Worker
Blue Iris
10.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
IT Support and Web Development
Bondi Agri
01.2024 - 09.2024
- Demonstrated exceptional organisational skills by coordinating meetings with colleagues and effectively managing the installation of remote control systems across multiple farms, streamlining operations and improving efficiency.
- Collaborated with a cross-functional team to developed and launch the Bondi Agri website, enhancing online presence and brand visibility.
- Implemented innovative solutions and fast responded to address technical challenges, resulting in improved system reliability and reduced downtime for end-users.
- Received commendations from supervisors for consistently providing high-quality IT support and contributing to the successful implementation of web development projects.
Education
Master of Information System - IT
University of Southern Queensland
Toowoomba, QLD07-2021
Bachelor of International Trade - Business
Shih Chien University
Taiwan07-2011
Skills
- Proficient in Microsoft office suite
- Web and application building software - Wordpress, Rise, HTML, CSS, JavaScript
- Data analysis software - RapidMiner, Tableau, Splunk, PowerBI
- Solid relationship-building skills and capable of effectively building successful working relationships
- Excellent communication, document and report writing skill
- Excellent organisational and administrative skills and work procedurally
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Support Worker
Blue Iris
10.2024 - Current
IT Support and Web Development
Bondi Agri
01.2024 - 09.2024
Master of Information System - IT
University of Southern Queensland
Bachelor of International Trade - Business
Shih Chien University
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