Summary
Overview
Work History
Education
Community Engagement
References
Timeline
Hi, I’m

Celia Spencer

Retail Manager
Adelaide,SA
Celia Spencer

Summary

I am a results-focused manager, dedicated to maximizing satisfaction with a proactive focus on customer, staff, and business needs. I smoothly handle questions and resolve concerns with great problem-solving abilities and attention to detail. I am well-versed in multitasking and manage time well to consistently meet performance targets while maintaining a healthy work environment for my team.

I find my best talent is enhancing store atmospheres, resulting in increasing overall store performance. I especially excel in fast paced and growing businesses while developing meaningful relationships through my positive and energetic communication skills. My successful background has continued to drive revenue growth in my previous companies.

With almost 10 years of experience in retail including overseeing stores and large teams of staff, I am seeking to challenge myself and further my career in leading multiple teams while being more involved in a businesses success at its core.

Overview

11
years of professional experience
2
years of post-secondary education

Work History

Tommy Hilfiger Outlet Harbour Town
West Beach, SA

Assistant Manager
10.2021 - Current

Job overview

  • Successfully managing a team of 50+
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements due to the large scale of the shop floor
  • Liaised professionally and effectively with Store Manager, Stock Manager and Area Manager in handover prior to RDO
  • Monitored security to protect employees, customers and property
  • Mentored team members to enhance professional development and accountability in workplace
  • Recognized staff for contributions to company success to foster engagement and increase productivity
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective stock on hand and rotation
  • Managed store employees successfully in fast-paced outlet environment through proactive communication and positive feedback
  • Rotated merchandise and displays to feature new products and promotions

Ghanda Clothing Jetty Road
Adelaide, SA

Store Manager
01.2021 - 10.2021

Job overview

  • Store management; supervised a team of 7 with no present 2IC or Area Manager
  • Visual merchandising following head merchandisers instruction
  • Consistently driving sales results above and beyond budgets set
  • Remained organized through Covid-19 closures, guidelines and enforcements

Calvin Klein Outlet Harbour Town
Adelaide, SA

Part Time Sales Assistant
01.2019 - 01.2021

Job overview

  • Joined as Christmas casual and asked to stay on
  • Working in a high foot traffic environment
  • Stock controller responsibilities

Uber, Ola, Didi
Adelaide, SA

Ride Share Driver
01.2019 - 01.2021

Job overview

  • Working with children, criminal history check
  • Completed medical and drug check
  • Driver accreditation

Honey Birdette Pacific Fair
Gold Coast, QLD

Flagship Store Manager
01.2017 - 01.2018

Job overview

  • Progressed from casual to 2IC, to manager within one month and promoted to flagship manager within 6 months
  • Managerial experience in supervising, training, and hiring employees
  • Budgetary and stock inventory controls
  • Extensive market knowledge, regular competitor analysis

DPTI
Adelaide, SA

Internship Student
08.2017 - 08.2017

Job overview

  • Collaborating with team; access to, and developing posts on social platforms
  • Analysing self-sourced data to further the success of platforms
  • Taking part in client meetings
  • Responsible for client mocks ups and final graphics
  • Writing formal documents: Media Releases, Major Communications Plans, FAQ Form

Kitten D'Amour Pacific Fair
Gold Coast, QLD

Casual Sales Stylist
01.2017 - 12.2017

Job overview

  • Proficient in styling customers and establishing a loyal client base
  • Able in reaching target KPI and achieving link sales
  • Trusted with store key and completing start of, and end of day operations

Guess Jeans Robina
Gold Coast, QLD

Casual Sales Assistant
01.2016 - 01.2017

Job overview

  • Confident in managing personal KPI
  • Self-assured in being tasked a supervisor
  • Trusted with independently opening and closing store, including safe enrty and end of day banking

Empty Hanger Harbour Town
Adelaide, SA

Casual Sales Assistant
01.2013 - 01.2015

Job overview

  • Well-versed in operating cash registers and EFTPOS
  • Qualified to count and balance cash drawer at close of business with accuracy while entrusted with shop keys to independently open and close store
  • Able in conducting re-merchandising, setting pricing, and price markdown duties

Globalize Marion
Adelaide, SA

Casual Sales Assistant
01.2013 - 12.2013

Job overview

  • Superb people and sales skills
  • Customer service experience in a retail environment while communicating effectively and professionally
  • Knowledge and experience in using computer system

Education

Bond University
Gold Coast, QLD

Bachelor of Communication (Business) from Advertising And Marketing
01.2016 - 12.2017

University Overview

Community Engagement

Community Engagement

2017

Marketing Director and Founder, Bond University Fashion Club, Whither Fashion

  • Logo and website design
  • Collaboration and organisation of blog posts
  • Agenda for weekly meetings
  • Marketing/ organisation for events

References

References

Tania Poropat - Store Manager - Calvin Klein

0413 665 180

Shikona Miller - Casual Staff Member - Ghanda

04

Current employer available on request

Timeline

Assistant Manager
Tommy Hilfiger Outlet Harbour Town
10.2021 - Current
Store Manager
Ghanda Clothing Jetty Road
01.2021 - 10.2021
Part Time Sales Assistant
Calvin Klein Outlet Harbour Town
01.2019 - 01.2021
Ride Share Driver
Uber, Ola, Didi
01.2019 - 01.2021
Internship Student
DPTI
08.2017 - 08.2017
Flagship Store Manager
Honey Birdette Pacific Fair
01.2017 - 01.2018
Casual Sales Stylist
Kitten D'Amour Pacific Fair
01.2017 - 12.2017
Bond University
Bachelor of Communication (Business) from Advertising And Marketing
01.2016 - 12.2017
Casual Sales Assistant
Guess Jeans Robina
01.2016 - 01.2017
Casual Sales Assistant
Globalize Marion
01.2013 - 12.2013
Casual Sales Assistant
Empty Hanger Harbour Town
01.2013 - 01.2015
Celia SpencerRetail Manager