Celia Spykers
Riddells Creek, Vic,VIC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Coordinator
Riddells Creek Neighbourhood House
11.2019 - Current
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintaining electronic and hard copy file structures and records
- Financial management and accurate documentation
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Coordinated venue and booking arrangements, tutor and attendee liaison and material distribution for classes, meetings and events.
- Social media - creating online content for several platforms
- Design and publication of local community newspaper
Coffee Manager & Bar Staff
Ruppertswood Football Club
05.2019 - Current
- Set up daily drawers, verified totals and prepared cash deposits.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Making over 400 coffees alone some game days
- Inspected coffee area regularly for safety, healthy code, or maintenance concerns.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition to clean and repair as needed.
- Oversaw daily coffee shop operations according to club policies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Cleaning Services
Own Business
03.2013 - 04.2022
- Built and maintained professional relationships with clients and suppliers.
- Used time management and efficient cleaning methods to meet deadlines.
- Established and maintained quality control standards.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and implemented comprehensive cleaning plan for each client/building.
- Able to adapt to meet client priorities and wishes
- Utmost level of confidentiality and discretion at all times
- Maintained 15 clients on a rotating fortnightly schedule
Market Manager
Macedon Ranges Health
05.2013 - 12.2020
- Networked in market to build partnerships and connections with prospects.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- 2016 Macedon Ranges Business Excellence Awards Finalist- Events and Attractions
Timetable Assistant Events/ Casual Bookings
Swinburne University Of Technology
02.2012 - 03.2013
- Utilise internal software to mange casual bookings for five campuses/ sites
- Maintain a positive and proactive manner under pressure.
- Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Executive Assistant
Swinburne University Of Technology
04.2011 - 09.2011
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
Executive Assistant
Outlook Vic Inc
03.2008 - 03.2011
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for CEO.
- Transcribed meeting minutes to support business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Disability Support Worker
Outlook Vic Inc
01.1996 - 01.2008
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free environments.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Designed individualized plans detailing daily activities and needs for patients.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Worked with medical teams, patients and families to implement effective treatment plans.
Respite Coordinator
Outlook Vic Inc
07.2003 - 06.2004
- Worked with medical teams, patients and families to implement effective plans.
- Facilitated family meetings to discuss patient care plans.
- Developed partnerships with community organizations to expand services and referrals.
- Organised weekend/holiday stays to enable families a block of respite time
Education
Advanced Certificate - Disability Studies
Outer Eastern College TAFE
Wantirna, VIC11.1995
High School Diploma -
Monbulk College
Monbulk, VIC11.1994
Skills
- Discretion and Confidentiality
- First Aid/CPR
- Flexible and Adaptable
- Teamwork and Collaboration
- Emergency Response Coordination
- Customer Service
- Dependable and Responsible
- MS Office Software Proficiency
- Interpersonal Communication
Certification
- Child Safe Standards Training, 2023
- Adobe InDesign Essentials Training, 2022
- Mental Health First Aid Training, 2022
- Responsible Serving of Alcohol, 2023
- Food Safety Supervisor Training, 2022
- Food Safety Training, 2022
- Assessment & Workplace Training CAT 1, 2004
Timeline
Coordinator
Riddells Creek Neighbourhood House
11.2019 - Current
Coffee Manager & Bar Staff
Ruppertswood Football Club
05.2019 - Current
Market Manager
Macedon Ranges Health
05.2013 - 12.2020
Cleaning Services
Own Business
03.2013 - 04.2022
Timetable Assistant Events/ Casual Bookings
Swinburne University Of Technology
02.2012 - 03.2013
Executive Assistant
Swinburne University Of Technology
04.2011 - 09.2011
Executive Assistant
Outlook Vic Inc
03.2008 - 03.2011
Respite Coordinator
Outlook Vic Inc
07.2003 - 06.2004
Disability Support Worker
Outlook Vic Inc
01.1996 - 01.2008
Advanced Certificate - Disability Studies
Outer Eastern College TAFE
High School Diploma -
Monbulk College
- Child Safe Standards Training, 2023
- Adobe InDesign Essentials Training, 2022
- Mental Health First Aid Training, 2022
- Responsible Serving of Alcohol, 2023
- Food Safety Supervisor Training, 2022
- Food Safety Training, 2022
- Assessment & Workplace Training CAT 1, 2004
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