Celia Uribe

• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
• Built positive and nurturing environments to support child social and emotional growth.
• Assisted children with homework assignments and special projects across different subjects.
• Recorded expenses and maintained accounting records.

• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels and reconciled cash drawer at start and end of each shift.

• Optimized guest experience by cleaning and inspecting properties prior to guest stays, coordinating repairs and upgrades.
• Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
• Communicated with international guests in English, German and Spanish, translating property features and amenities.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

• Answered telephone calls to provide information and schedule new appointments.
• Offered exceptional service and support to walk-in and scheduled customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Assisted customers with prompt and polite support in-person and via telephone.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Provided excellent customer service while meeting challenging time goals.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Prepared special services for guests such as honeymoon and other romantic packages.
• Stayed up-to-date on menu changes to help customers make food choices.
• Used cash registers and credit card machines to cash out customers.
• Supervised restocking of inventory.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Monitored front areas so that questions could be promptly addressed.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Used coordination and planning skills to achieve results according to schedule.

Flexible online studying

While at the Hyatt, when I first worked as a receptionist I was in the back office, answering emails, sending invoices, answering the phone, answering wake-up calls and completing my daily tasks list. As I grew into the position I was able to work at the front office, welcome guests, make room bookings, show guests to their rooms and edit their profiles.

In this apprentice in Switzerland, "Hotelfachfrauen" take various responsibilities. I rotated through most departments at the Park Hyatt in Zurich for three years while studying Hotel Management once a week in school. The reception was just one aspect of my apprenticeship; I also worked in housekeeping, food & beverage, events, and guest relations. Each year the students spend a couple of weeks with their teachers in a hotel set up, learning and practicing all areas of a hotel. Customer service, bar, reception, administration, laundry were all taught. My three-year apprenticeship ended with my big exam, for which the Hyatt provided great support and helped me prepare.