Celia Jean Aller
Helensvale
Summary
Dynamic professional with a proven track record at Tabcorp, excelling in customer service and sales support. Recognized for consistently meeting performance standards while ensuring regulatory compliance. Skilled in effective communication and team training, I leverage attention to detail to enhance customer satisfaction and streamline order processing.
Overview
13
13
years of professional experience
Work History
Account Sales Operator
Tabcorp
Granville
09.2011 - 01.2025
- Provided support, advice, and assistance to customers regarding company products and services.
- Managed a high volume of inbound calls and processed horse racing and sports betting wagers.
- Ensured compliance with all applicable laws, regulations, policies.
- Helped Trained new sales support staff on internal processes and customer service best practices.
- Met performance standards consistently for answer rate, handle time and service quality.
- Assisted customers with inquiries and placed orders over the phone.
Customer Service Representative
Paycorp Inc
North Sydney
01.2012 - 01.2014
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science - Computer Science
Gordon College
Olongapo City, Philippines03-2004
Skills
- Customer service
- Sales support
- Order processing
- Regulatory compliance
- Team training
- Effective communication
- Attention to detail
- Data entry
- Call management
Timeline
Customer Service Representative
Paycorp Inc
01.2012 - 01.2014
Account Sales Operator
Tabcorp
09.2011 - 01.2025
Bachelor of Science - Computer Science
Gordon College
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