Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Coach
Better Health Company
01.2024 - Current
Presents public talks to promote specific topics and work of organisation.
Boosts community members' health knowledge through participation in health fairs and events.
Identified barriers that interfere with goal attainment and provided strategies for overcoming them.
Maintain accurate records of all coaching sessions including notes about client conversations, assessments results and recommendations made.
Develope action plans tailored to each client's needs including specific steps to improve dietary quality and increase physical activity levels.
Assess clients' current diet and lifestyle habits to identify areas for improvement.
Facilitate group workshops on topics such as mindful eating, meal planning, label reading, grocery shopping on a budget.
Regional Education Officer
Cancer Council WA
07.2022 - 12.2024
Employed by Cancer Council WA as a Regional Education Officer
In this role, my responsibilities include disseminating cancer education programs and promoting healthy lifestyle messages
These messages encompass important topics such as tobacco cessation, physical activity promotion, advocating for a balanced diet rich in fruits and vegetables, being SunSmart, avoiding alcohol, and encouraging participation in screening and vaccination programs.
Collaborated with others to discuss new opportunities.
Participated in regional meetings to discuss current trends in public health promotion practices.
Cultivated relationships with media outlets to generate publicity for organisational campaigns.
Facilitated focus groups to gather feedback from stakeholders about proposed programs or initiatives.
Collaborated with local organisations to coordinate community-wide initiatives related to health promotion.
Created educational materials for public distribution regarding nutrition, physical activity, and other health topics.
Maintained records of program activities for reporting purposes.
Organised and coordinated health-related events, such as seminars, workshops, conferences, and health screenings.
Monitored program implementation progress and evaluated outcomes of all programs conducted.
Attended professional development opportunities related to public health promotion principles.
Educated healthcare professionals on the importance of promoting healthy lifestyles among their patients.
Completed day-to-day duties accurately and efficiently.
Ward Clerk
Broome Health Campus
01.2021 - 07.2022
I was employed at Broome Health Campus as a ward clerk and temporarily filled in a supervisor role assisting the line manager.
Answered enquiries from patients regarding insurance coverage, billing issues and other questions related to their care.
Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Ensured accuracy of all patient information entered into electronic health record system.
Scheduled appointments for patients with doctors or specialists using computer software programs.
Conducted patient intake interviews to collect medical information and insurance details.
Communicated with patients with compassion while keeping medical information private.
Maintained updated knowledge through continuing education and advanced training.
Ward Clerk
Perth Children's Hospital
05.2017 - 01.2021
I was employed at Perth Children's Hospital as a relief Ward, Emergency, Outpatient and Clinic Clerk.
Ensured accuracy of all patient information entered into electronic health record system.
Communicated with patients with compassion while keeping medical information private.
Arranged hospital admissions for patients as required.
Maintained patient records including medical histories, test results, medication lists and other related information.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Assisted in the preparation of patient charts prior to doctor visits.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Customer Service Officer
Melville City Council
09.2015 - 05.2017
In this role for the City of Melville I provided frontline reception to the public at the Aquatic and Recreation Centre.
Answered inbound calls, chats and emails to facilitate customer service.
Developed strong customer relationships to encourage repeat business.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Made outbound calls to obtain account information.
Processed payments from customers using point of sale systems.
Ability to work in a team adhering to instructions and adapting to new environments
Quick uptake of new information inclusive of procedures and adherence to policy
Punctual, open minded, and ability to solve problems
Health Education
Information Gathering
Nutritional Health
Motivational Interviewing
Collaborative Teamwork
Public Speaking
Database Recordkeeping
Individual and Group Coaching
Affiliations
My passion for sports, physical activity, and nutrition has led me to maintain an active lifestyle through strength training, swimming, and more recently participating in half marathon running events. I recently completed the Karratha trail running series and Lisbon, Portugal 2023 half marathon.
Training
Provide First Aid
Opening Closets Training by Living Proud
Multicultural training by See Me See You
Certification
Opening Closets Training by Living Proud.
Multicultural training by See Me See You.
Currently completing Bronze Medallion.
References
CASSANDRA CLAYFORTH, Cancer Council WA, Regional Education Manager, 0433 651 177, Cassandra.clayforth@cancerwa.asn.au
SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)
Regional Vice President at Signify Health, A CVS Company (FKA Caravan Health)Regional Vice President at Signify Health, A CVS Company (FKA Caravan Health)