Celina Scott
Brighton-Le-Sands
Summary
Trust worthy team leader with a solid experience in customer service and supervision of staff. Reputation for developing professionalism and dedicated to promoting higher sales through customer engagement whilst providing a positive team environment. Proven history of achieving sales by monitoring team performance and coaching staff on effective sale methods.
Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Pandora Jewelers
02.2023 - Current
- Working closely with the store manager to achieve store KPI'S.
- Train and support all team members and maintain a positive work environment.
- Manage customer complaints at a store level.
- Provide the highest level of customer service.
- Assist in regular Visual Mechanising changes.
- Monitor staff performance and provide feedback and support.
- Rotate merchandise and displays to feature new products and promotions.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
Store Supervisor
Bras N Things
06.2022 - 02.2023
- Assisted customers with the offered bra fit service.
- Worked with customers to understand needs.
- Received and processed large stock volumes into inventory management system, daily.
- Monitored and replenished display inventory and restructured according to available stock.
- Followed company Visual Merchandising standards.
- Provided strong leadership and problem solving skills, along with maintaining a positive team environment.
Assistant Store Manager
Freedom Furniture
02.2020 - 01.2022
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted daily/weekly staff meetings to motivate staff members, address concerns and questions and implement improvements.
- Supervised and elevated staff, enabling them to improve skills.
- Maintained positive customer relationships.
- Completed weekly spreadsheets to track individual sale performance.
- Work alongside online to promptly pick, pack, book, label and ship items.
- Created and maintained safe and secure work environments for employees.
Sales Representative
Freedom Furniture
03.2017 - 02.2020
- Increased sales by offering recommendations and promotional additional products.
- Closed a large number of sales through Quotation follow ups.
- Expanded customer base through providing exceptional customer service.
- Achieved monthly sales goals and promoting product benefits.
- Achieved daily, weekly and monthly KPI's
- Trained and mentored new sales representatives.
Skills
- Stock management
- Team management
- Hiring and training
- Customer service
- Verbal and written communication
- Store opening and closing
- Inventory control
- Problem-solving
- Sales training
- Key performance Indicators (KPI's)
- Store operations
- Visual Merchandising
Timeline
Assistant Store Manager
Pandora Jewelers
02.2023 - Current
Store Supervisor
Bras N Things
06.2022 - 02.2023
Assistant Store Manager
Freedom Furniture
02.2020 - 01.2022
Sales Representative
Freedom Furniture
03.2017 - 02.2020