Summary
Overview
Work History
Skills
Timeline
Generic

Celina Scott

Brighton-Le-Sands

Summary

Trust worthy team leader with a solid experience in customer service and supervision of staff. Reputation for developing professionalism and dedicated to promoting higher sales through customer engagement whilst providing a positive team environment. Proven history of achieving sales by monitoring team performance and coaching staff on effective sale methods.

Skilled in solving complicated issues and making proactive operational changes.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Pandora Jewelers
02.2023 - Current
  • Working closely with the store manager to achieve store KPI'S.
  • Train and support all team members and maintain a positive work environment.
  • Manage customer complaints at a store level.
  • Provide the highest level of customer service.
  • Assist in regular Visual Mechanising changes.
  • Monitor staff performance and provide feedback and support.
  • Rotate merchandise and displays to feature new products and promotions.
  • Walk through store areas to identify and proactively resolve issues negatively impacting operations.

Store Supervisor

Bras N Things
06.2022 - 02.2023
  • Assisted customers with the offered bra fit service.
  • Worked with customers to understand needs.
  • Received and processed large stock volumes into inventory management system, daily.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Followed company Visual Merchandising standards.
  • Provided strong leadership and problem solving skills, along with maintaining a positive team environment.


Assistant Store Manager

Freedom Furniture
02.2020 - 01.2022
  • Coached sales associates in product specifications, sales incentives and selling techniques.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted daily/weekly staff meetings to motivate staff members, address concerns and questions and implement improvements.
  • Supervised and elevated staff, enabling them to improve skills.
  • Maintained positive customer relationships.
  • Completed weekly spreadsheets to track individual sale performance.
  • Work alongside online to promptly pick, pack, book, label and ship items.
  • Created and maintained safe and secure work environments for employees.

Sales Representative

Freedom Furniture
03.2017 - 02.2020
  • Increased sales by offering recommendations and promotional additional products.
  • Closed a large number of sales through Quotation follow ups.
  • Expanded customer base through providing exceptional customer service.
  • Achieved monthly sales goals and promoting product benefits.
  • Achieved daily, weekly and monthly KPI's
  • Trained and mentored new sales representatives.

Skills

  • Stock management
  • Team management
  • Hiring and training
  • Customer service
  • Verbal and written communication
  • Store opening and closing
  • Inventory control
  • Problem-solving
  • Sales training
  • Key performance Indicators (KPI's)
  • Store operations
  • Visual Merchandising

Timeline

Assistant Store Manager

Pandora Jewelers
02.2023 - Current

Store Supervisor

Bras N Things
06.2022 - 02.2023

Assistant Store Manager

Freedom Furniture
02.2020 - 01.2022

Sales Representative

Freedom Furniture
03.2017 - 02.2020
Celina Scott