Celina Tran

• Working collaboratively with all departments to maximise customer satisfaction and revenue generation opportunities;
• Ensuring the indicated sections are correctly setup and that items and/or products are of high standard and in good condition as required; i.e. cutlery, crockery, napkins, glassware, bread rolls etc;
• Maintaining communication with the Manager on Duty so that information regarding special requests or customer feedback can be effectively actioned;
• Undertaking both food and beverage table service as required; This includes but not limited to: Meeting and greet customers;
• Picking up glasses; removing food plates; setting and/or wiping down tables; and cleaning and tidying of associated areas;
• Providing general assistance to food and beverage attendants of a higher grade; Communicating with the Manager when standards in any area are not being met;
• Monitoring the dining floor to ensure all customers’ needs are being acknowledged and attended to in an efficient and friendly manner.
• Checking stock levels and order supplies of non-food/beverage items such as, but not limited to, crockery, cutlery, glassware, linen, cleaning items, sundry dining table items and rest room items.

• Working towards multiple major events like Melbourne Cup, Australia Open, weddings, cocktail parties and dining venues
• Setting up tables, linens and chairs in the event space
• Replying to guest questions about catering and beverage menus, ensuring the guests have a unique dining experience
• Greeting guest, serving them drinks, antipasto and roaming around the room with a tray of canapés
• Inquiring guests about dietary and kids menu and informing that with the kitchen
• Preparing cocktails and drinks as required
• Carrying three plates and clearing five plates with entrees, sides, mains and desserts
• Cleaning and rinsing cutlery and glasswares
• Dealing with guests’ requests, inquiries and complaints if needed

• Assisting customers with general queries, replenishing stock and maintaining inventory levels, setting up displays for catalogue promotions, assisting in the dispensary with scripts in/out

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

As a cashier, my duties are managing transactions with customers using cash registers, scanning good and ensuring pricing is accurate, collecting payments whether in cash or credit, issuing receipts and refunds, maintaining clean and tidy checkout areas, greeting customers.

After the first year of working at IGA, I got promoted to supervisor right after I became 18 years old, I got to look after everyone in the team, all cash registers and collect the eftpos receipts at the end of the shift.

• Receiving and confirming walk-in, telephonic, and online reservations, directing early arrivals to the bar as they wait for their tables to become available, ushering diners to their tables and providing them with menus, accepting and informing the relevant staff about food and beverage requests, mixing and pouring beverages, as needed, transporting food orders from the kitchen to each pertinent table, clearing glassware, silverware, and crockery from each table once guests have completed their meals, or upon request, providing guests with their checks after the meal sitting, clearing and reporting breakages by diners

• Greeting guests and showing them to their table, taking reservations and, if a table is not ready when guests arrive, estimating the wait time, making drinks and desserts

As a Crew Member, I spent most of my time at front counter and McCafe. I assisted customers with ordering, incorporating suggestive selling and promotion of special deals. In this role, I maintained food safety standards, keeping the restaurant clean and sanitised.

• As an all rounder, I basically do most of everything to operate the restaurant to run smoothly and always sufficient in stocks
• Cooking, preparing and handling food to customers
• Washing containers and changing over after lunch rush
• Keeping salad bar clean and tidy
• Checking and ordering stocks for the day
• Taking order through POS machine

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