Celina Tran
Melbourne,VIC
Summary
Office: Detail-oriented warranty administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers, and resolving customer concerns. Excellent multitasking and communication skills enable effective problem-solving and efficient resolution of customer issues.
Hospitality: Accomplished and determined food service professional dedicated to providing exceptional customer experiences. Possesses extensive knowledge of food safety and quality standards, ensuring the highest level of service and satisfaction.
Retail: Reliable sales associate with outstanding customer service skills and a talent for building strong relationships. Committed to welcoming customers and delivering comprehensive service. Skilled in processing transactions, handling cash, using registers, and arranging merchandise. Maintains a high level of customer satisfaction by smoothly addressing customer requests, needs, and problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Chemist Warehouse
11.2022 - 08.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Warranty Administrator
Crusader Caravan
03.2024 - 07.2024
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
Food and Beverage Attendant
The Atlantic Restaurant
03.2023 - 02.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Front of House Staff
The Big Group
10.2022 - 02.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
Sales Associate
UNIQLO
04.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
IGA Supermarket
05.2019 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Education
BBA - Leadership & Management
Greenwich College
Melbourne, VIC04.2024
Skills
- Customer Service
- Communication
- Software Applications
- Microsoft Office
- Multi-tasking
- Espresso machine operation
- Positive Attitude
- Greeting
- Cash Handling
- Consultant
- Fast Learning
- Teamwork
- Flexible
- Responsible Service of Alcohol
- Warranty Management
- Warranty Analysis
- POS Systems
Certification
Responsible Service of Alcohol
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Japanese
Elementary
Software
Microsoft Office
Timeline
Warranty Administrator
Crusader Caravan
03.2024 - 07.2024
Food and Beverage Attendant
The Atlantic Restaurant
03.2023 - 02.2024
Pharmacy Assistant
Chemist Warehouse
11.2022 - 08.2024
Front of House Staff
The Big Group
10.2022 - 02.2024
Sales Associate
UNIQLO
04.2022 - 09.2022
Cashier
IGA Supermarket
05.2019 - 02.2022
BBA - Leadership & Management
Greenwich College
Similar Profiles
Darcy SheffieldDarcy Sheffield
Pharmacy Assistant at Chemist WarehousePharmacy Assistant at Chemist Warehouse
Suvimon NitayawanSuvimon Nitayawan
Retail Sales Assistant at Chemist WarehouseRetail Sales Assistant at Chemist Warehouse
Yejin ChoYejin Cho
Pharmacist Assistant at Chemist WarehousePharmacist Assistant at Chemist Warehouse
Sandra YousifSandra Yousif
Online Operations Coordinator at Chemist Warehouse Head OfficeOnline Operations Coordinator at Chemist Warehouse Head Office
Cavsar KuerbanCavsar Kuerban
ECommerce at DropK CardsECommerce at DropK Cards