Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
Developed comprehensive training materials for new employees, contributing to their successful onboarding experience.
Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
Contributed to organizational growth initiatives by proactively identifying areas for improvement and implementing data-driven solutions.
Served as point of contact for facility maintenance requests, coordinating prompt resolution of issues impacting daily operations.
Coordinated travel arrangements for personnel mobilising to site.
Arranged mobilisation & demobilisation of PPE to site
Operations Administrator
AmeriCold Logistics
10.2014 - 05.2022
Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
Evaluated current operational practices and suggested improvement strategies.
Enhanced communication between departments through regular meetings, reports, and updates.
Supported Name of Department team by handling all administrative tasks.
Sales Support Coordinator
DHL Logistics
07.2014 - 08.2014
Increased account retention by proactively identifying areas for improvement and recommending effective strategies.
Optimized territory coverage plans through data analysis and mapping tools to maximize efficiency in reaching target customers.
Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
Coordinated trade show participation, ensuring successful representation of the company at industry events through careful planning and execution of logistics tasks.
Payroll Administrator
Downer Group
02.2014 - 06.2014
Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Customer Relations Specialist
DHL Supply Chain
10.2013 - 12.2013
Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
Conducted regular performance reviews for continuous improvement in customer service delivery.
Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
Analyzed customer feedback and implemented strategies to improve customer experience.
Logistics Coordinator
Agility Logistics
05.2005 - 07.2013
Monitored inbound and outbound freight operations to establish timely delivery of packages.
Generated documentation and information required for customer shipments.
Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Tracked orders and notified customers of status or potential delays.
Education
Certificate In Office Administration - Business Administration
Manukau Institute Of Technology
Otara, Auckland
11.1995
Skills
Customer Support
Community Management
Mobile Responsiveness
Server Administration
Timeline
Site Administrator
Altrad Australia Ltd
06.2022 - Current
Operations Administrator
AmeriCold Logistics
10.2014 - 05.2022
Sales Support Coordinator
DHL Logistics
07.2014 - 08.2014
Payroll Administrator
Downer Group
02.2014 - 06.2014
Customer Relations Specialist
DHL Supply Chain
10.2013 - 12.2013
Logistics Coordinator
Agility Logistics
05.2005 - 07.2013
Certificate In Office Administration - Business Administration