Celine Martins
Mount Dundeed,VIC
Summary
-Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
-Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
-Waitress Trainer with comprehensive background in food service and management. Known for effective training and team leadership, resulting in improved customer service and staff performance. Strengths include communication, problem-solving skills, and the ability to motivate others. Previous work has led to increased efficiency of operations and enhanced restaurant reputation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Sobermule
Mornington, VIC
11.2023 - Current
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Organized periodic workshops focusing on topics like communication skills, problem solving techniques.
- Explained various techniques used in handling large groups of customers efficiently.
- Encouraged positive attitude among waiters towards customers by recognizing outstanding performances.
- Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
Sale Agent
Harvey Norman
Mount Martha, VIC
03.2024 - 09.2024
- Conducted market research to identify potential customers and their needs.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Improved customer service feedback scores through outstanding service.
Waitress Supervisor
San Churro's
Northlakes, Qld
12.2021 - 11.2022
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Resolved customer complaints in a timely manner with professionalism.
- Maintained accurate records of sales transactions and inventory levels.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Implemented marketing initiatives designed to improve customer loyalty program participation rates.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Observed food safety and sanitation protocols to reduce germ spread.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
Education
High School Diploma -
Mornington Secondary
Mornington, VIC11-2023
Skills
- Reservation Management
- Order Accuracy
- Role Modeling
- Team motivation
- Customer Engagement
- Salesmanship
Affiliations
- Art
Accomplishments
-STUDENT OF GOOD STANDING
Certification
- RSA (Responsible service of alcohol )
- CERT III, AND I IN HOSPITALITY
Timeline
Sale Agent
Harvey Norman
03.2024 - 09.2024
Waitress Trainer
Sobermule
11.2023 - Current
Waitress Supervisor
San Churro's
12.2021 - 11.2022
High School Diploma -
Mornington Secondary
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