Celine Tan
Sunshine,VIC
Summary
Dedicated and accomplished professional with a proven track record in RTO Compliance and Quality Assurance Management. Successful in steering organizations through ASQA, GWO, and ISO 9001 audits. Possess exceptional leadership skills, a strong attention to detail, and a commitment to maintaining high standards of operational excellence and regulatory compliance.
Extensive background in delivering exceptional customer service, characterized by a strong commitment to understanding and fulfilling customer needs.
Overview
23
23
years of professional experience
Work History
Quality Assurance Manager
Skylar Education Pty Ltd
08.2023 - Current
- Directed all aspects of quality assurance activities, including the development and implementation of quality management systems
- Orchestrated successful ASQA, GWO and ISO 9001 audits by fostering a culture of quality and continuous improvement throughout the organization
- Implemented robust quality control measures to enhance product and service delivery, resulting in increased customer satisfaction and retention.
- Created and maintained quality management systems to align with industry standards.
- Monitored staff organization and suggested improvements to daily functionality.
Compliance Manager
Skylar Safety Pty Ltd
06.2022 - 07.2023
- Demonstrated expertise in ensuring regulatory compliance and adherence to RTO & Global Wind Organisation (GWO) standards and guidelines
- Developed and implemented effective compliance strategies, resulting in successful ASQA and GWO audits and continued accreditations
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Led a dynamic team to maintain comprehensive documentation and training procedures, ensuring a streamlined compliance process.
Administration Assistant
Skylar Safety Pty Ltd
01.2022 - 06.2022
- Managed student enrollment and registration processes, maintaining accurate records and databases.
- Coordinated training sessions and workshops, handling scheduling, room bookings, and resource allocation.
- Facilitated effective communication between staff, students, and management, ensuring timely dissemination of information and updates.
Client Liaison Coordinator
Aushome Equity
09.2014 - 12.2015
- Successfully managed a diverse client portfolio, fostering positive relationships and delivering high-quality customer service
- Provided comprehensive guidance and support to clients seeking education and migration services, ensuring a smooth and efficient process
- Collaborated closely with internal teams to ensure timely and accurate completion of all necessary documentation and compliance requirements.
Administration Manager
Unique Style Renovation & Interior Design
02.2016 - 09.2017
- Responsible for overseeing all administrative functions in the business.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
Business Owner/Customer Service Manager
VS Renovation
06.2010 - 12.2013
- Successfully established and managed business operations, demonstrating strong leadership and entrepreneurial skills
- Implemented effective customer service strategies, resulting in a high level of client satisfaction and repeat business
- Oversaw project management and ensure timely completion of renovation projects, maintaining high-quality standards.
Sales Manager
Yoka Decoration
01.2001 - 12.2009
- Directed sales operations and managed a high-performing sales team, achieving and exceeding sales targets consistently
- Formulated and executed effective sales strategies, contributing to significant business growth and market expansion
- Fostered strong relationships with clients and stakeholders, leading to increased business opportunities and partnerships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Advanced Diploma - Management
Danford College
Melbourne, VIC10.2015
Skills
- Regulatory Compliance
- Quality Management Systems
- Auditing and Compliance Reviews
- Strong Attention to Detail
- Quality Systems
- Process Improvement
- Documentation and Reporting
- Team Leadership and Training
- Communication and Interpersonal Skills
Accomplishments
- Passed ASQA Recertification Audit in July 2023
- Passed Global Wind Organisation (GWO) Audits
- Responsible for spearheading the attainment of ISO 9001 accreditation, leading the development and implementation of a comprehensive quality management system.
References
Available upon request
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Malay
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Quality Assurance Manager
Skylar Education Pty Ltd
08.2023 - Current
Compliance Manager
Skylar Safety Pty Ltd
06.2022 - 07.2023
Administration Assistant
Skylar Safety Pty Ltd
01.2022 - 06.2022
Administration Manager
Unique Style Renovation & Interior Design
02.2016 - 09.2017
Client Liaison Coordinator
Aushome Equity
09.2014 - 12.2015
Business Owner/Customer Service Manager
VS Renovation
06.2010 - 12.2013
Sales Manager
Yoka Decoration
01.2001 - 12.2009
Advanced Diploma - Management
Danford College
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