Celjeta Hasanki
Associate - Financial Crime Operations
Braybrook,VIC
Summary
I am highly engaged and motivated person, with 12 years’ experience in Banking and Financial Crime Operations looking to further my career into leadership.
I have high-level business acumen and I am customer centric.
My work ethics and integrity come above all followed by target oriented giving my 100% to reach my goals. I am driven by success and fairness.
I can speaking confidently in a constructive way and with influence.
I am advocate of gender equality in workplace and work passionately towards a better balanced employement at NAB.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Co-Chair Gender Balance Victoria
NAB
09.2022 - Current
- Manage team of volunteer employees working towards Gender Equality at NAB and reaching NAB enterprise goals such as closing Gender Pay Gap by 2025 and influencing a better gender balance within teams and within pay group.
- I took ownership and became administrator of multiple systems to analyze data to identify opportunities for improvement such as Gender Balance Share-Point and Workplace page.
- Within the first month, increased the Workplace "Gender Balance" memberships and engagement by 26% and filled 2 vacant positions (Marketing and Technology).
- Organized tech professionals to refresh Share point and use Confluence for better accessibility and links to other ERGs.
- Lead monthly meetings with GB VIC team and National team.
- Secured the desired yearly budget by making a formal presentation to the National Committee which was approved by voting.
- Lead monthly meetings with GB VIC team and National team.
- Collaborate with team members to achieve our monthly plan and our yearly event (International Women's Day).
Associate FCCI
NAB
01.2021 - Current
- Take on and manage complex investigations, within UAR and TM, in accordance with the agreed scope and process requirements.
- Produce high standard written investigation SMRs, raise customer for Exit, submit referrals to other business units.
- Prepare Team 3 weekly plan and attend by-weekly leadership plan meeting, identifying strength and areas of improvement in forecasting planing and staff management.
- Team leader's "second in charge" looking after staff and escalating issues when identified.
- Diversity and Inclusion Champion for UAR-Preparing and presenting a diversity of topics including Gender Equality, Cultural Inclusiveness, Disability and Divergency awareness etc..
- Coach buddy for multiple new team members.
- Prioritized tasks to meet tight deadlines.
- Identified business needs and escalated issues where applicable to enhance business needs and customer experience .
Banking advisor
NAB
01.2018 - 01.2020
- Assist customers with their secured lending needs from purchases, re-finances, restructure, retention and closure of loans.
- Officer in Charge for an extended time (6 months) managing a team of 4 employees, lead meetings, run internal audit, coach team members, train a new manager, complete branch operational, approve large withdrawals up to $500K, report to Regional Executive handle complex complaints etc..
- Dealing with external stakeholders such as Valuers, Real Estate Agents, Solicitors, Allianz Insurance, Builders etc; And, internal third parties such as, Business Bankers, Credit Team, Offshore Verification Team, MLC Financial Planners, Settlement Team, Mortgage Discharge Team etc.
Customer ADVISOR CA1 and CA2
NAB
08.2010 - 03.2018
- Providing exceptional service and experience to customers by helping them daily with their banking such as Unsecured Lending, Accounts, Business enquiries, General Insurance, Deceased estate matters etc.
- Assisting them with Fraud related enquiries.
- Assisting branch with operational duties, risk management and champion for NPS (customer experience).
Education
ACAMS -
ACAMS
08.2021 - 08.2021
Linked In Elearing -
Multiple Linked In Courses Relating To Leadership
Linked In ElearningAdvanced Diploma - Financial Services (Accounting
Swinburne University of Technology (TAFE)
Organizational Leadership
Deakin Univeristy
Virtual Clases 11.2022 - 06.2023
Skills
System knowledge- SAS, Quantexa, NUW, AOM, Knowledge hub etc
Cultural Awareness
Teamwork and Collaboration
Multitasking Abilities
Flexible and Adaptable
Effective communication and influencing
Conflict Resolution and Research
Work Ethics and Integrity
Coaching and supporting team members
Build employee morale
Additional Information
- AchievementS , 2015- Winner of Lam “Risk Taker Award”. 2015- Excellence Award from Allianz 2016- Winner of Lam “Shine” Award while on Maternity leave. 12 Years of Green conduct. Multiple Appreciations from peers and leadership including People and Culture Executive -Susan Ferrier.
Accomplishments
- 2015- Winner of LAM “Risk Taker Award” from Executive Leadership.
- 2015- Excellence Award from Allianz.
- 2016- Winner of LAM “Shine” Award while on Maternity leave.
- 12 Years of Green conduct.
- Winner of LAM “Shine” Award while on maternity leave.
- Multiple Peak Appreciations from peers and leadership including People and Culture Executive -Susan Ferrier.
Timeline
Organizational Leadership
Deakin Univeristy
11.2022 - 06.2023
Co-Chair Gender Balance Victoria
NAB
09.2022 - Current
ACAMS -
ACAMS
08.2021 - 08.2021
Associate FCCI
NAB
01.2021 - Current
Banking advisor
NAB
01.2018 - 01.2020
Customer ADVISOR CA1 and CA2
NAB
08.2010 - 03.2018
Linked In Elearing -
Multiple Linked In Courses Relating To Leadership
Advanced Diploma - Financial Services (Accounting
Swinburne University of Technology (TAFE)