Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
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Celjeta Hasanki

Associate - Financial Crime Operations
Braybrook,VIC

Summary

I am highly engaged and motivated person, with 12 years’ experience in Banking and Financial Crime Operations looking to further my career into leadership.

I have high-level business acumen and I am customer centric.

My work ethics and integrity come above all followed by target oriented giving my 100% to reach my goals. I am driven by success and fairness.

I can speaking confidently in a constructive way and with influence.

I am advocate of gender equality in workplace and work passionately towards a better balanced employement at NAB.


Overview

12
12
years of professional experience
1
1
year of post-secondary education

Work History

Co-Chair Gender Balance Victoria

NAB
09.2022 - Current
  • Manage team of volunteer employees working towards Gender Equality at NAB and reaching NAB enterprise goals such as closing Gender Pay Gap by 2025 and influencing a better gender balance within teams and within pay group.
  • I took ownership and became administrator of multiple systems to analyze data to identify opportunities for improvement such as Gender Balance Share-Point and Workplace page.
  • Within the first month, increased the Workplace "Gender Balance" memberships and engagement by 26% and filled 2 vacant positions (Marketing and Technology).
  • Organized tech professionals to refresh Share point and use Confluence for better accessibility and links to other ERGs.
  • Lead monthly meetings with GB VIC team and National team.
  • Secured the desired yearly budget by making a formal presentation to the National Committee which was approved by voting.
  • Lead monthly meetings with GB VIC team and National team.
  • Collaborate with team members to achieve our monthly plan and our yearly event (International Women's Day).


Associate FCCI

NAB
01.2021 - Current


  • Take on and manage complex investigations, within UAR and TM, in accordance with the agreed scope and process requirements.
  • Produce high standard written investigation SMRs, raise customer for Exit, submit referrals to other business units.
  • Prepare Team 3 weekly plan and attend by-weekly leadership plan meeting, identifying strength and areas of improvement in forecasting planing and staff management.
  • Team leader's "second in charge" looking after staff and escalating issues when identified.
  • Diversity and Inclusion Champion for UAR-Preparing and presenting a diversity of topics including Gender Equality, Cultural Inclusiveness, Disability and Divergency awareness etc..
  • Coach buddy for multiple new team members.
  • Prioritized tasks to meet tight deadlines.
  • Identified business needs and escalated issues where applicable to enhance business needs and customer experience .

Banking advisor

NAB
01.2018 - 01.2020
  • Assist customers with their secured lending needs from purchases, re-finances, restructure, retention and closure of loans.
  • Officer in Charge for an extended time (6 months) managing a team of 4 employees, lead meetings, run internal audit, coach team members, train a new manager, complete branch operational, approve large withdrawals up to $500K, report to Regional Executive handle complex complaints etc..
  • Dealing with external stakeholders such as Valuers, Real Estate Agents, Solicitors, Allianz Insurance, Builders etc; And, internal third parties such as, Business Bankers, Credit Team, Offshore Verification Team, MLC Financial Planners, Settlement Team, Mortgage Discharge Team etc.


Customer ADVISOR CA1 and CA2

NAB
08.2010 - 03.2018
  • Providing exceptional service and experience to customers by helping them daily with their banking such as Unsecured Lending, Accounts, Business enquiries, General Insurance, Deceased estate matters etc.
  • Assisting them with Fraud related enquiries.
  • Assisting branch with operational duties, risk management and champion for NPS (customer experience).

Education

ACAMS -

ACAMS
08.2021 - 08.2021

Linked In Elearing -

Multiple Linked In Courses Relating To Leadership
Linked In Elearning

Advanced Diploma - Financial Services (Accounting

Swinburne University of Technology (TAFE)

Organizational Leadership

Deakin Univeristy
Virtual Clases
11.2022 - 06.2023

Skills

System knowledge- SAS, Quantexa, NUW, AOM, Knowledge hub etc

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Additional Information

  • AchievementS , 2015- Winner of Lam “Risk Taker Award”. 2015- Excellence Award from Allianz 2016- Winner of Lam “Shine” Award while on Maternity leave. 12 Years of Green conduct. Multiple Appreciations from peers and leadership including People and Culture Executive -Susan Ferrier.

Accomplishments

    - 2015- Winner of LAM “Risk Taker Award” from Executive Leadership.

    - 2015- Excellence Award from Allianz.

    - 2016- Winner of LAM “Shine” Award while on Maternity leave.

    - 12 Years of Green conduct.

    - Winner of LAM “Shine” Award while on maternity leave.

    - Multiple Peak Appreciations from peers and leadership including People and Culture Executive -Susan Ferrier.



Timeline

Organizational Leadership

Deakin Univeristy
11.2022 - 06.2023

Co-Chair Gender Balance Victoria

NAB
09.2022 - Current

ACAMS -

ACAMS
08.2021 - 08.2021

Associate FCCI

NAB
01.2021 - Current

Banking advisor

NAB
01.2018 - 01.2020

Customer ADVISOR CA1 and CA2

NAB
08.2010 - 03.2018

Linked In Elearing -

Multiple Linked In Courses Relating To Leadership

Advanced Diploma - Financial Services (Accounting

Swinburne University of Technology (TAFE)

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Celjeta HasankiAssociate - Financial Crime Operations