Celso Ribeiro L. Junior
Laverton North,Australia
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
5
5
years of professional experience
Work History
Team Leader
Stark Foods Systems
Wollert, VIC
08.2022 - 11.2024
- Provided technical support for troubleshooting complex problems.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Ensured compliance with all safety regulations in the workplace.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed key performance indicators to identify effective strategies.
- Developed strategies for problem solving and conflict resolution among team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Created data reports with channel performance and evolution for managerial reporting.
- Assisted in the management and maintenance of the directory structure, including creating new folders and sub-folders.
- Maintained tracking statistics on data model factors such as owner, format and source.
- Trained non-technical users and answered technical support questions.
- Updated and maintained databases with current information and manuals.
Operations Manager
UFC Gym
Melbourne, Australia
06.2021 - 07.2022
- Provided daily direction for operations staff based on current priorities
- Set KPI targets to enhance customer service experience
- Established new customer relationships to generate more business and enhance profitability
- Influenced senior level decision-making with accounting, personnel and sales expertise
- Facilitated inter-department communication and collaboration to streamline work, reduce errors and avoid unnecessary delays
- Established staff objectives, monitored performance and coached individuals to achieve strong results
- Monitored industry trends to identify and incorporate new business strategies and technologies
- Developed employee strengths to improve engagement and remain competitive
- Trained employees in conflict resolution to increase customer retention
- Reviewed metrics and presented data-driven recommendations to senior leadership
Project Manager
Design & Diplomacy
Melbourne, Australia
10.2019 - 05.2021
- Forecasted requirements, prepared budgets and scheduled expenditures to meet financial targets
- Created and delivered status reports and identified pending action items for resolution
- Mentored staff to complete projects during product life cycles and deliver high-quality results
- Compiled data and measured performance to assess project success and improve strategies
- Developed and maintained an up-to-date database of files for cross-departmental use.
- Collaborated with team members to update and maintain office filing procedures.
- Implemented new filing system and created updated forms.
- Updated existing records on an ongoing basis according to established procedures.
Education
High School Diploma - Business
Albright College
Melbourne, VICBachelor of Science - Systems of Information
Faculdades Integradas Campos Salles
Sao Paulo, SP, BrazilCybersecurity 101 Learning Path - Cyber Security
Try Hack Me
OnlineSkills
- Data Analysis Proficiency
- Well-written and verbal communication skills
- Team building and leadership
- Understanding of networks and frameworks
- Cloud AWS
- Basic Python Programming Knowledge
- Efficient Learning Ability
Languages
- Spanish, Advanced
- Portuguese, Native
- English, Bilingual
Affiliations
- Brazilian Jiu Jitsu
- Snowboarding
- Cybersecurity Labs
Accomplishments
- Former professional fighter at the elite levels
Timeline
Team Leader
Stark Foods Systems
08.2022 - 11.2024
Operations Manager
UFC Gym
06.2021 - 07.2022
Project Manager
Design & Diplomacy
10.2019 - 05.2021
High School Diploma - Business
Albright College
Bachelor of Science - Systems of Information
Faculdades Integradas Campos Salles
Cybersecurity 101 Learning Path - Cyber Security
Try Hack Me
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