Celso Sumadsad

Fujitsu is a leading provider of IT services and solutions in Australia.

Website: http://www.fujitsu.com/au/

• Currently leading a group of 6 remote support engineers in supporting all retail hardware and services to over 3,500 branches all over Australia
• Provide support to all Australia Post branches nationwide with regards to all equipment pertaining to the retail side of the business
• Troubleshooting point-of-sale PCs and associated equipment
• Identify and dispatch the necessary parts and field service resources in order to restore service and functionality to the site in as short a time as possible.

• Lead a team of 10 desktop support engineers in providing end user services and support to all of BP’s (British Petroleum) Australian and New Zealand offices
• Responsible for all aspects of service delivery within the desktop environment working within the guidelines of Fujitsu Desktop Support team

• Conducted BladeLogic Server Automation (BSA) training to Fujitsu server engineers located in Australia, New Zealand, India and the Philippines
• Prepared training materials as well as schedule and conduct basic and advanced training to all Windows and non-Windows server engineers to the use of BSA
• Provide technical support and assistance for this tool in between training sessions.

• Lead the desktop support team in providing IT support to all of Landmark's Australian branches of around 2000 employees
• Managed a team of on-shore and off-shore engineers ensuring that desktop support services are provided within strict SLAs
• Assisted the Service Delivery Manager in preparing monthly reports, analysing trends in support issues as well as identifying areas of improvements for Landmark
• Responsible for all aspects of service delivery within the desktop environment working within the guidelines of Fujitsu Desktop Support team. These included monthly patch testing and saturation monitoring, building desktops with the company’s SOE, deploy software via SCCM 2012 and priority support of point-of-sale machines around Australia

• Provide 2nd level desktop support to all BP staff in Australia and New Zealand
• Assisted the Team Leader in the day to day running of the desktop support team as well as filling in for Team Leader when required
• Perform level 2 desktop support to local and remote users for BP Australia staff within agreed SLAs including building desktops with the company’s SOE, deploying software via Altiris and ensuring that data security is a priority by implementing hard drive encryption throughout the laptop fleet.

Bosch is a global leader in technology and services.

Website: https://www.bosch.com.au

• Provided 2nd level desktop support to all Bosch staff within Australia and New Zealand adhering to Bosch’s mature ITIL practices and tight SLAs
• Assist Bosch users with day to day 2nd level IT issues as well as migrating another 200+ users from Windows XP to Windows 7
• Active Directory administration, building PCs using Bosch’s SOE and hard drive encryption as well as deploying software via Peacey are just some of the day to day activities performed in this role

Peracon is a dynamic professional organization providing IT solutions.

Website: http://peracon.com.au

• Managed all aspects of IT-related activities including network administration and desktop support for Peracon’s Melbourne and Perth offices
• Managed the evaluation and implementation of new systems and processes

Sinclair Knight Merz is a leading strategic consulting, engineering and project delivery company.

Website: https://www.skm.com.au