CEMRE (Gem) Kol
Greenvale,VIC
Summary
Dedicated Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
6
6
years of professional experience
Work History
Aviation Security Officer
MSS Security PTY LTD
04.2024 - Current
- Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
- Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
- Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
- Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
- Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
Receptionist (Temp)
Greater Metropolitan Cemeteries Trust (GMCT)
07.2023 - 09.2023
- Created a safe space of reassurance for ' customers mourning a late loved one.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Coordinator
Esthe & Co
12.2019 - 06.2023
- Entered data, generated reports and produced tracking documents
- Coached employees through day-to-day work and complex problems
- Gathered and organised materials to support operations
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Implemented project management techniques to overcome obstacles and increase team productivity
- Delegated tasks to administrative support staff to organize and improve office efficiency
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Reception & Beauty Therapist
Melbourne Skin
12.2018 - 12.2019
- Improved client satisfaction by providing personalized beauty treatments and consultations.
- Increased salon revenue by upselling additional services and retail products to clients.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
Education
Certificate 2
Technical Advance Training
Broadmeadows, VICDiploma of Health Sciences -
01.2022
Skills
- Surveillance techniques
- Access Control
- Crisis Management
- Incident Reporting
- Threat Assessment
- Passenger Screening
- Baggage Inspection
- Behavioral observations
- Microsoft office
- Crisis Response
References
- Adrian Flynn, 0479 120 387, Greater Metropolitan Cemeteries Trust (GMCT)
- Feride Cerrah, 0448 061 061, Esthe & Co
- Hayley Webster 0429 174 148, MSS Security
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Aviation Security Officer
MSS Security PTY LTD
04.2024 - Current
Receptionist (Temp)
Greater Metropolitan Cemeteries Trust (GMCT)
07.2023 - 09.2023
Coordinator
Esthe & Co
12.2019 - 06.2023
Reception & Beauty Therapist
Melbourne Skin
12.2018 - 12.2019
Certificate 2
Technical Advance Training
Diploma of Health Sciences -
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