CEREN AYTAR COşKUN
Sydney, NSW,Australia
Summary
Results-driven Key Account Manager bringing over 10 years of experience in customer relationship, sales and event management. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced communication, sales and marketing strategies to accomplish business goals. Demonstrated success in building networks, generating revenue and supporting branding objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Lead
Konica Minolta Australia
Sydney, NSW
01.2024 - Current
- Ensuring operational processes and procedures are followed efficiently and effectively
- Developing and implementing effective strategies to optimize operational performance
- Conducting regular meetings with the team to discuss progress and identify areas for improvement
- Identifying process inefficiencies and developing solutions to improve them
- Collaborating with other departments such as Supply Chain, Sales, Engineering and suppliers to ensure smooth cross-functional operations
- Evaluating and reporting on vertical metrics to upper management
Key Account Manager, M.I.C.E (Meetings, Incentives, Conferences and Events)
Accor Turkiye
Istanbul, Turkiye
04.2022 - 07.2023
- Responsible for sales of 15 hotels in Turkiye including different cities
- Developing and sustaining solid relationships with key accounts that bring in the most income for the company
- Acting as the main point of contact between key accounts and internal teams
- Communicating and collaborating with the sales departments to ensure that guests needs are met
- Organising weekly groups meetings with hotels sales teams to be able to keep up each groups to follow and convert
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders
- Developing a thorough understanding of key clients' needs and requirements and preparing customised solutions
- Organising sales visits, site inspections and fam trips to M.I.C.E (Meetings, Incentives, Conferences and Events) agencies.
Cluster Sales Executive, M.I.C.E (Meetings, Incentives, Conferences and Events)
Hilton Istanbul Bosphorus & Conrad Istanbul Bosphorus
Istanbul, Turkiye
09.2019 - 04.2022
- Responsible for generating major revenue for the hotel
- Continuously exceed given sales goal
- Responsible in developing and maintaining action plans/strategies to generate revenues to the hotel
- Work closely with travel agencies to secure business through them
- Make site inspection and fam trips with potential guests
- Highly involved in coaching and training selling techniques to junior team members
- Make sales visits to the potential accounts
Sales Executive - Groups, Congress & Events
Hilton Istanbul Bosphorus
Istanbul, Turkiye
01.2018 - 09.2019
Sales Coordinator - Groups, Congress & Events
Hilton Istanbul Bosphorus
Istanbul, Turkiye
06.2016 - 01.2018
Cluster Sales Agent - Groups, Congress & Events
Hilton Istanbul Bosphorus, Conrad Istanbul Bosphorus, Hilton ParkSA
Istanbul, Turkiye
11.2014 - 06.2016
Front Desk Receptionist
Sheraton Atlanta Downtown
Atlanta, GA / USA
09.2013 - 09.2014
Education
Master's Degree - Management And Marketing
Macquarie University
Sydney, NSW07-2023
Bachelor of Tourism and Hotel Management -
Anadolu University
06.2013
Bachelor of Tourism and Hotel Management -
Universidad Politécnica de Valencia
06.2012
Skills
- Microsoft Excel, Word, Power Point
- Delphi
- Anais
- OnQ Pm & R&I
- SAP S/4HANA
- Hootsuite
- Social Media Marketing
- Account Management
- Event Management
- Critical Thinking
- Data-driven Decision-making
- Revenue Generation
- Client Relationship Building
- Business Development
- Key Account Management
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Macquarie Business School Highest Achiever 2023 in Unit Award for Foundations of Professional Practice
Certification
- Social Media Marketing Certification - Hootsuite, April 2024
- MEA&T Mentoring Programme - Hilton Istanbul Bosphorus, June 2021 - December 2021
- Women in Leadership - Hilton Istanbul Bosphorus, May 2019
- International College Program Certificate of Completion - Walt Disney World Resort, June 2010 - September 2010
- Effective Communication and Body Language Training Certificate - Gelisim Academy, April 2010
- Intermediate Level of Spanish Certificate Onder Language School, April 2010 - April 2011
References
References available upon request.
Timeline
Operations Lead
Konica Minolta Australia
01.2024 - Current
Key Account Manager, M.I.C.E (Meetings, Incentives, Conferences and Events)
Accor Turkiye
04.2022 - 07.2023
Cluster Sales Executive, M.I.C.E (Meetings, Incentives, Conferences and Events)
Hilton Istanbul Bosphorus & Conrad Istanbul Bosphorus
09.2019 - 04.2022
Sales Executive - Groups, Congress & Events
Hilton Istanbul Bosphorus
01.2018 - 09.2019
Sales Coordinator - Groups, Congress & Events
Hilton Istanbul Bosphorus
06.2016 - 01.2018
Cluster Sales Agent - Groups, Congress & Events
Hilton Istanbul Bosphorus, Conrad Istanbul Bosphorus, Hilton ParkSA
11.2014 - 06.2016
Front Desk Receptionist
Sheraton Atlanta Downtown
09.2013 - 09.2014
Master's Degree - Management And Marketing
Macquarie University
Bachelor of Tourism and Hotel Management -
Anadolu University
Bachelor of Tourism and Hotel Management -
Universidad Politécnica de Valencia
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