Cerika Stassen
Korean Spares Goodwood
Bunbury,WA
Summary
Dynamic sales associate known for reliability and strong problem-solving abilities. Expertise in managing customer inquiries and concerns, ensuring a seamless experience while upholding exceptional service standards.
Work History
Sales Associate
6 Years 4 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized inventory displays to optimize product visibility and accessibility.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Conducted regular stock checks to ensure inventory levels met demand and minimized shortages.
- Trained new associates on store procedures and customer service standards, promoting teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Beauty Therapist
- Performed various beauty treatments, including Full body massages, waxing, manicures and pedicures , Gel nail and acrylic and lash and brow tints also ensuring high standards of hygiene and client care.
- Maintained inventory levels of beauty products, assisting in stock management and replenishment processes.
- Educated clients on product usage and aftercare techniques, fostering long-term relationships and repeat business.
- Adapted quickly to new beauty trends and techniques, enhancing service offerings for diverse clientele needs.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained counter and display areas for cleanliness and organization.
- Followed up with customers to increase satisfaction with purchases and services.
- Styled hair, makeup and nails for customers for special events and occasions.
Receptionist
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating smooth information flow and enhancing teamwork.
- Assisted with inventory management, tracking office supplies to maintain adequate stock levels.
- Handled multi-line phone system, directing calls and addressing inquiries promptly and professionally.
- Maintained organized filing systems, improving document retrieval efficiency for staff and management.
- Supported administrative tasks, including data entry and report preparation for operational meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information through email and telephone
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Call Center Agent, Inbound Sales
- Handled inbound inquiries, providing accurate information on services and promotions to drive sales.
- Addressed customer concerns promptly, ensuring quick resolution to maintain client loyalty and retention
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Efficiently managed a high volume of calls while maintaining composure under pressure.
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
Education
Beauty Therapy - Beauty Therapy
High School Diploma
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Reliable and punctual
Timeline
Sales Associate
Korean Spares Goodwood
04.2020 - 2026Read More
Receptionist
Process Tanks & Equipment
2017 - 2019Read More
Beauty Therapist
Annique Boutique
2015 - 2016Read More
Call Center Agent, Inbound Sales
WNS British Gas Business
2012 - 2014Read More
Isa Carstens Academy
Beauty Therapy from Beauty Therapy
Read More
GOODWOOD COLLEGE
High School Diploma
Read More