Cerise Taylor
Gold Coast,QLD
Overview
14
14
years of professional experience
Work History
Emergency Medical Dispatcher
Queensland Ambulance
Southport, QLD
12.2019 - Current
- Used radio, telephone and computer system to update first responders with new information.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Responded to emergency calls routed by automatic distribution system.
- Mentored junior team members and managed employee relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Procurement Officer
Queensland Health
Gold Coast, QLD
02.2022 - 10.2022
- Cultivated productive relationships with suppliers and maintained open communication.
- Gathered, input and analyzed data to evaluate trends and make proactive adjustments to policies.
- Developed relationships with vendors to gain best terms for procurement, refurbishing and rebuilding machinery and equipment.
- Stayed up to date on market trends, prices and vendor options.
- Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
- Assessed department needs and implemented plans for sourcing supplies.
- Reviewed requisition orders, verifying terminology and specifications for accuracy.
- Managed inventory control, material control, accounting and supply reports.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports.
Administrative Assistant
Queensland Health
Gold Coast, QLD
07.2010 - 12.2019
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Composed correspondence, reports and meeting notes.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Prepared and prioritized calendars and correspondence.
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education
Bachelor of Science - Paramedicine
Charles Sturt University
Port MacquarieSkills
- Call Management
- Verbal and Written Communication
- Works Well Under Pressure
- Crisis Management
- Critical Thinking
- Active Listening
- Reporting Requirements
- Bidding Coordination
- Supplier Research
- Vendor Relations
- Data Entry
- Project Management
- Spending Oversight
- Writing and Verbal Communication
- Order Placement
- Telephone and Email Etiquette
- Reliable & Trustworthy
- Conflict Resolution
- Accounting Skills
- Report Analysis
Timeline
Procurement Officer
Queensland Health
02.2022 - 10.2022
Emergency Medical Dispatcher
Queensland Ambulance
12.2019 - Current
Administrative Assistant
Queensland Health
07.2010 - 12.2019
Bachelor of Science - Paramedicine
Charles Sturt University