Overview
Work History
Education
Skills
Timeline
Generic
Cerise Taylor

Cerise Taylor

Gold Coast,QLD

Overview

14
14
years of professional experience

Work History

Emergency Medical Dispatcher

Queensland Ambulance
Southport, QLD
12.2019 - Current
  • Used radio, telephone and computer system to update first responders with new information.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Responded to emergency calls routed by automatic distribution system.
  • Mentored junior team members and managed employee relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Procurement Officer

Queensland Health
Gold Coast, QLD
02.2022 - 10.2022
  • Cultivated productive relationships with suppliers and maintained open communication.
  • Gathered, input and analyzed data to evaluate trends and make proactive adjustments to policies.
  • Developed relationships with vendors to gain best terms for procurement, refurbishing and rebuilding machinery and equipment.
  • Stayed up to date on market trends, prices and vendor options.
  • Negotiated and finalized vendor contracts in order to optimize pricing structures and delivery schedules.
  • Assessed department needs and implemented plans for sourcing supplies.
  • Reviewed requisition orders, verifying terminology and specifications for accuracy.
  • Managed inventory control, material control, accounting and supply reports.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports.

Administrative Assistant

Queensland Health
Gold Coast, QLD
07.2010 - 12.2019
  • Directed customer communication to appropriate department personnel.
  • Scheduled appointments, meetings and events for management staff.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Composed correspondence, reports and meeting notes.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Prepared and prioritized calendars and correspondence.
  • Maintained accurate department and customer records.
  • Coordinated appointments, meetings and conferences.
  • Inventoried and ordered supplies for office.
  • Responded effectively to sensitive inquiries or complaints.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Education

Bachelor of Science - Paramedicine

Charles Sturt University
Port Macquarie

Skills

  • Call Management
  • Verbal and Written Communication
  • Works Well Under Pressure
  • Crisis Management
  • Critical Thinking
  • Active Listening
  • Reporting Requirements
  • Bidding Coordination
  • Supplier Research
  • Vendor Relations
  • Data Entry
  • Project Management
  • Spending Oversight
  • Writing and Verbal Communication
  • Order Placement
  • Telephone and Email Etiquette
  • Reliable & Trustworthy
  • Conflict Resolution
  • Accounting Skills
  • Report Analysis

Timeline

Procurement Officer

Queensland Health
02.2022 - 10.2022

Emergency Medical Dispatcher

Queensland Ambulance
12.2019 - Current

Administrative Assistant

Queensland Health
07.2010 - 12.2019

Bachelor of Science - Paramedicine

Charles Sturt University

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Cerise Taylor