Cerys Watts
Mandurah
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
6063
6063
years of post-secondary education
Work History
Territory Manager
Ecolab
Perth
08.2024 - Current
- Managed territory sales and customer relationships for Ecolab's cleaning and sanitization products.
- Provided training and support to customers on product usage and safety practices.
- Facilitated regular communication with clients to address concerns and provide solutions.
- Resolved customer complaints promptly and professionally.
- Developed strong customer relationships through effective communication and engagement.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
Cluster Senior Store Manager
Godfreys
South Region
10.2023 - 07.2024
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Conducted performance reviews for employees in a timely manner.
- Resolved customer complaints in an efficient and professional manner.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Managed daily operations to ensure efficient store performance.
- Developed promotional campaigns to drive sales and customer engagement.
Assistant Store Manager
4WD Supacentre
Bunbury
06.2023 - 10.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Administered job interviews to prospective employees in accordance with company policies.
Store Manager
Godfreys
Mandurah
06.2021 - 06.2023
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
Shift Supervisor
Jo's Place
Mandurah
07.2020 - 05.2021
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Monitored food quality, inventory levels, and customer satisfaction to ensure optimal standards were met.
- Trained new staff on policies, procedures, menu items, and service techniques.
Education
Year 12 Graduate -
South Coast Baptist College
Waikiki Cert II in Coaching -
Tafe
WACert II in Hospitality -
Tafe
WASkills
- Sales Analysis
- Relationship building and management
- Training and development
- Territory management
- Building rapport
- Team collaboration
References
References available upon request.
Timeline
Territory Manager
Ecolab
08.2024 - Current
Cluster Senior Store Manager
Godfreys
10.2023 - 07.2024
Assistant Store Manager
4WD Supacentre
06.2023 - 10.2023
Store Manager
Godfreys
06.2021 - 06.2023
Shift Supervisor
Jo's Place
07.2020 - 05.2021
Year 12 Graduate -
South Coast Baptist College
Cert II in Coaching -
Tafe
Cert II in Hospitality -
Tafe