Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cesar De Souza Queiroz

Cesar De Souza Queiroz

Waiter
Fitzgibbon,QLD

Summary

Hardworking employee with exceptional customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Waiter's Assistant

Royal Caribbean
Australia / USA, QLD
10.2022 - Current
  • Royal Caribbean Quantum of the Seas is one of the largest floating hotels in the world. With up to 4500 guests visiting the MDR for breakfast, lunch and dinner - excellent customer satisfaction and time management was imperative.
  • Ensure each and every guest felt special including singing / guitar playing when opportunity arose.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Presented menus to patrons, answered questions about menu items and made recommendations.

Bilingual Agent

Teleperformance
Brazil
02.2022 - 10.2022
  • Assisted customers in multiple languages to ensure their facebook advertising was accurate, clear from errors
  • Handled translation requests with open and clear communication skills to quickly get to root of each issue.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.

Kitchen Hand

MSC Cruise Line
International Waters
05.2019 - 02.2022
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth in an ever changing environment over the pandemic.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.

Education

Some College (No Degree) - English Literature

University Metropolitana De Santos
Brazil

Skills

  • Ability to make a guest feel special
  • Time Management
  • Work Under Pressure
  • Always willing to do what it takes to get the job done

Languages

Portuguese
Native/ Bilingual
English
Professional
Spanish
Professional

Timeline

Waiter's Assistant

Royal Caribbean
10.2022 - Current

Bilingual Agent

Teleperformance
02.2022 - 10.2022

Kitchen Hand

MSC Cruise Line
05.2019 - 02.2022

Some College (No Degree) - English Literature

University Metropolitana De Santos

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Cesar De Souza QueirozWaiter