Cesar Martinez
Greensborough,Australia
Summary
Dynamic Operations Supervisor with a proven track record at City FM Australia, excelling in operational efficiency and team training. Expert in managing cleaning operations, achieving 100% compliance, and enhancing customer service. Bilingual in English and Spanish, I leverage strong problem-solving skills to drive performance and foster employee engagement.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
City FM Australia
10.2022 - Current
- Portfolio of 23 Bunnings stores in the Southeast of VIC leading a team of 54 team members.
- Manage cleaning operations by developing and managing work schedules, assigning, and monitoring work, implementing productivity standards, resolving operational problems, maintaining reference manuals, and implementing new procedures.
- Manage and control costs to ensure they are contained within budget.
- Ensure that daily cleaning services are delivered safely, efficiently and to 100% of specifications and compliance.
- Undertake auditing of stores and identify and correct areas of concern in a timely manner.
- Conduct monthly audits of stores in Gippsland region.
- Manage all cleaning escalations to ensure teams are not impacted and issues are resolved in a timely manner.
- Ensure chemicals and cleaning hardware is available and ordered as required.
- Liaise with the Head of Cleaning – Bunnings regarding any OHS&E issues or grievances raised by team members or Bunnings team members.
- Monitor workplaces to ensure they are safe and ensure that OHS&E policies and procedures are adhered to.
- Regularly assess customer service levels and identify viable ways to make improvements.
- Maintains open communication with customers; ensures that problems have been resolved to customers’ full satisfaction.
- Gives customer requests immediate attention; connects with others to ensure the best possible outcomes for customers.
- Shows a strong commitment to identifying all relevant issues and making decisions that maximise outcomes for all key stakeholders.
- Keep close track of own and teams’ performance and makes a constant effort to remain as effective as possible.
Area Account Manager
SCS Group Pty Ltd
03.2022 - 10.2022
- Manage a portfolio of 58 clients including Chemist Warehouse, Leisure Centres, childcares, kindergartens, pubs and more across the northern suburbs and inner suburbs of Melbourne.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Ensure that all tasks within the area of responsibility comply with all aspects of relevant Health and Safety Legislation applying to the business and employees.
- Develop and maintain strong relationships with clients through a program of visits and a well-developed communication strategy.
- Identify and exploit opportunities for new work through positive client relationships and strong site/contract knowledge.
- Review and respond to weekly/monthly quality audit results.
- Provide hands-on leadership to site staff and Business Partners.
- Report monthly to National Operations on own area/s of accountability and provide action plans for non-compliant KPIs.
Area Manager
Capital Facility Services Pty Ltd
11.2021 - 03.2022
- Provide general supervision of staff on jobs as is required for key Account clients and across various sites in Melbourne Region.
- Hire, train, assist and co-ordinate the Staff for specific work programs.
- Conduct routine site inspections of cleaning contracts, set up cleaners’ rooms and deliver consumables.
- Liaise with internal office staff, project managers and external clients as required to ensure cost effective and timely delivery of cleaning programs that I supervise.
- Complete all required documentation for the works being delivered e.g. sign off sheets, time sheets (as required by the client) etc.
- Complete all Service Appointment details in Field Services as is required at the completion of each job. This includes – works completed, next steps, attendance time and completion time etc.
- Communicate with the customer about the scope of work you are delivering and explain the process, as well as resolve any onsite issues with your onsite contacts.
- Complete with all verbal and written safety practices (SWMS) including the use and maintenance of Personal Protective Equipment (PPE) and the completion of risk assessments for all jobs. Read and comprehend all applicable SDS’s for chemicals you are using, especially those that require special handling and use of PPE.
Membership Consultant
South Pacific Health Clubs
04.2021 - 11.2021
- Convert inbound web and phone leads to appointments.
- Generate leads through referrals, outreach, and social media.
- Maintaining accurate sales records.
- Manage open and close procedures including point of sale administration and banking.
- Conduct tours, overcome objections and convert to sales.
- Membership administration.
- Achieve monthly KPI’S.
Area Supervisor
Total Clean Pty Ltd
07.2019 - 03.2020
- In charge of the builders clean and final clean of schools, residential apartments, and football grounds after being built.
- Hire, train and supervise team members.
- Lead the operations between site office and building managers.
- Organise initial site evaluations, generate quotes, and close deals.
- Supply work materials to different job locations.
- Liaise with building site managers and conduct final site inspections and sign off.
Cleaner Supervisor
Jace Cleaning Services
10.2017 - 06.2019
- Hire, train and supervise team members.
- Complete the builders clean to prepare large apartment buildings for occupancy.
- Undertake regular performance, inspection, and compliance reviews with the customers.
- Organise labour, equipment and access to sites as required to deliver services in accordance with contractual obligations.
- Supervise and investigate the quality and standards of cleaning services provided at various establishments.
- Complete the final site sign off with building site manager.
Education
Postgraduate - Specialization Degree - Business and Management
Universidad Autonoma de Bucaramanga
Colombia01.2013
Bachelor Degree - Marketing and Advertising
UDES University
Colombia01.2010
Skills
- English
- Spanish
- Problem solving
- Team training
- Operational efficiency
- Customer service
- Employee engagement
- Customer relations
- Incident reporting
- Management
- Operational planning
- Reliability
- KPI tracking
References
Upon request
Timeline
Operations Supervisor
City FM Australia
10.2022 - Current
Area Account Manager
SCS Group Pty Ltd
03.2022 - 10.2022
Area Manager
Capital Facility Services Pty Ltd
11.2021 - 03.2022
Membership Consultant
South Pacific Health Clubs
04.2021 - 11.2021
Area Supervisor
Total Clean Pty Ltd
07.2019 - 03.2020
Cleaner Supervisor
Jace Cleaning Services
10.2017 - 06.2019
Postgraduate - Specialization Degree - Business and Management
Universidad Autonoma de Bucaramanga
Bachelor Degree - Marketing and Advertising
UDES University
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