Abigail De Leon

• Pro-actively identify, analyse, evaluate, and report on operational cyber security events and incidents impacting the Ministry and the wider Education system, and to provide expert cyber security advice.
• Responsible for identifying and managing information security issues and vulnerabilities that may pose an immediate risk to the Ministry’s business operations, customers, employees, suppliers, or partners.

Transferable skills gained:

• Information Security Event Analysis
• Information Security Incident Management
• Vulnerabilities Management
• Advisory and Reporting
• Relationship Management

• Part of leading the digitalization of the conglomerate company
• Oversees projects from inception to completion
• Coordinates with different solution vendors for different projects
• Contributes to enhancing security protocols and documentation
• Contributes to the innovation of the company by giving ideas to stakeholders
• Leads a team of SOC Analysts on Incident Response
• Reports to stakeholders in regards to security posture of the organization

Transferable skills gained:

• Project management skills
• Agile system
• Use of different SASE solutions
• Incident Response management

Key achievements:

• Lead projects in adaptation of SASE solutions and MDM solution
• Lead a team of security professionals doing incident response
• Passed Certified in Cybersecurity certification from ISC2
• Attended Project Management Fundamentals training from Project Management Institute

• Approves change management requests, identity access management, security risk assessment
• Trains new ISMs of the company processes
• Conducts GRC tasks and document management to Fujitsu Oceania customers

Transferable skills gained:

• GRC skills - SCIP, BCP, Document Management
• Management of Bluecoat, Symantec Email Security and FireEye HX/NX
• Change management processes as per ITIL standards
• Identity Access, Incident, Risk/Security Risk, Vulnerability Assessment & Project Management

Key achievements:

• Passed AZ-900, MS-500 and SC-200 certifications
• Transitioned from Security Analyst to Associate ISM from the third month of employment
• Contribution to the company’s playbook for standardized processes globally November 2021
• Chosen employee to attend Fujitsu Innovation Circuit Academy

• Same duties, transferable skills gained, and key achievements as indicated below

• Deliver product training to Solarwinds’ N-able MSP Partners as part of the onboarding program
• Work closely with partners to implement a monitoring and management solution based on the partner’s service offerings and requirements
• Answer 'How-To' and best practices questions regarding all aspects of the MSP N-central product and features
• Identify gaps in published technical content and initiate the required changes

Transferable skills gained:

• Concept and application of remote monitoring platform
• Presentation skills be it in person or through webinar

Key achievements:

• 2017 awardee for number of clients reached out on a new product launched
• Positive feedback from webinar attendees

• Assist in first and second level of troubleshooting for all network security products
• Knowledge transfers to new hires and provide level two support to level one engineers
• Suggest improvements on knowledge base articles

Transferable skills gained:

• In-depth knowledge of network security and troubleshooting network security related issues
• Customer service

Key achievements:

• Product training in Boston, Massachusetts, United States
• Promotion from Level 1 to Level 1.5 (Subject Matter Expert)
• Sophos Top Engineer for Q3 2015
• Sophos NPS Champion Awardee for Q3 2015
• A myriad of positive feedback from Sophos customers and colleagues in different countries

• Assisted customers of AT&T VPN Tunnelling Services in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Used ticketing systems to manage and process support actions and requests.

• AT&T U-verse technical support