Mohammad Hamdaan Qureshi
Melbourne ,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Disability Support Worker
Melcare
03.2023 - Current
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Training and Compliance Officer
Rangedale Group
02.2023 - 04.2023
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
- Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
Financial Crime Analyst
National Australia Bank
04.2022 - 02.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced crime prevention strategies by analyzing and interpreting crime data for law enforcement agencies.
- Assisted in solving complex criminal cases with thorough research and analysis of relevant information.
Document Preparation Officer
Australia and New Zealand Banking Group
01.2021 - 04.2022
- Crosschecking applicant’s assessment and approval details to prepare and amend home loan documents
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Customer Settlements Officer
Australia and New Zealand Banking Group
07.2019 - 01.2021
- Case managing files to ensure great customer service experience
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Education
Associate Degree in Cyber Security -
University of Tasmania
2023
Certificate 3 - Aviation Screening -
Technical Advanced Training
2019
Certificate 2 & 3 in Security Operations -
International Security Training Academy
2018
High School Diploma -
Lakeview Senior College
2014
Skills
- Customer Relations
- Excellent Communication
- Attention to Detail
- Analytical Thinking
- Organization and Time Management
- Quality Assurance
- Active Listening
- Dependable and Responsible
- Good Telephone Etiquette
- Technical Proficiency
References
Available upon request.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Disability Support Worker
Melcare
03.2023 - Current
Training and Compliance Officer
Rangedale Group
02.2023 - 04.2023
Financial Crime Analyst
National Australia Bank
04.2022 - 02.2023
Document Preparation Officer
Australia and New Zealand Banking Group
01.2021 - 04.2022
Customer Settlements Officer
Australia and New Zealand Banking Group
07.2019 - 01.2021
Associate Degree in Cyber Security -
University of Tasmania
Certificate 3 - Aviation Screening -
Technical Advanced Training
Certificate 2 & 3 in Security Operations -
International Security Training Academy
High School Diploma -
Lakeview Senior College