Summary
Overview
Work History
Education
Skills
Timeline
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Raven Watene-Moeke

Werribee,VIC

Summary

Experienced and knowledgeable Professional Bartender with deep understanding of various spirits and knack for connecting with customers on a personal level. Dedicated to creating positive service experience that fosters customer loyalty and expands customer base. Results-driven retail management professional committed to surpassing company sales goals by utilizing financial and marketing education to make strategic purchasing and merchandising decisions. Takes proactive approach in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales.

Overview

3
3
years of professional experience

Work History

Picking and Packing

Paramount liquor
05.2023 - Current
  • Streamlined the warehouse picking and packing process using an RF scanning system
  • Check inventory for availability of items
  • Generate a pick list
  • Collect items from designated locations
  • Package items adequately for transportation
  • Led a team of 8 team members focused on pulling, packing and loading orders.

Bartender

Loch & Key
12.2022 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Store associate

Anaconda
12.2022 - 05.2023
  • Worked to ensure a positive and hassle-free customer experience
  • Settled any customer disputes in a professional and pleasant manner
  • Identified and maximized sales opportunities, and increased customer retention rates
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
  • Helped to increase customer return rates by providing excellent customer service at all times
  • Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products

Store manager

Scoopers
10.2021 - 12.2022
  • Greeted customers and helped with product questions, selections and purchases
  • Helped customers complete purchases, locate items and join reward programs
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Informed customers of current store promotions to encourage additional sales purchases
  • Balanced and organized cash register by handling cash, counting change and storing coupons

Education

Diploma -

Tarneit Senior College
Tarneit, VIC
01.2022

Skills

  • Picking and packing
  • Lost and found procedures
  • Bar restocking
  • Mixology
  • Health codes compliance
  • Operational budgeting
  • Hourly shift management
  • Delegating work
  • Store operations oversight

Timeline

Picking and Packing

Paramount liquor
05.2023 - Current

Bartender

Loch & Key
12.2022 - 10.2023

Store associate

Anaconda
12.2022 - 05.2023

Store manager

Scoopers
10.2021 - 12.2022

Diploma -

Tarneit Senior College

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Raven Watene-Moeke