Chad Critchley
Midland
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
Midland, WA
10.2014 - Current
- Supervised daily operations, ensuring compliance with quality and safety standards.
- Trained and mentored team members to enhance performance and service delivery.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Education
Year 11 - High School
Governor Stirling Senior High SchooL
Guildford, WASkills
Decision-making
Customer service focus
Workplace safety
Accurate money handling
Handling customer complaints
Equipment troubleshooting
Shift leadership
Problem-solving
Willingness to learn
Certification
Cert 3 Retail Operations
HRWL LO/LF Forklift
White card
Full C class license
Skippers ticket
Food safety supervisor certificate
Fire extinguisher training
First aid certificate
Volunteer work
- Planned, ran and managed McHappy day for 2024/2025. Volunteering to rase funds for RMHC. Volunteered on two other years when I was a crew member.
- Organised and volunteered for the store to complete Clean Up Australia Day 2024/2025.
References
Jonathan Peden-Hughes - 0422041334
Luke Donnelly - 0483 850 427
Timeline
Department Manager
McDonald's
10.2014 - Current
Year 11 - High School
Governor Stirling Senior High SchooL