chad lee-archer
Coomera
Summary
Accurate and honest, I excel at providing answers to questions. If I encounter something I don't know, I am committed to finding the information for you. Embracing mistakes is integral to my personal growth journey, as I continuously learn from them to enhance myself. This mindset instills confidence in my abilities and enables me to tackle challenges with assurance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Small Business Owner
Gluten Free Donuts
08.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
Store Manager
HappyDough
07.2022 - 11.2023
- Established customer service standards and monitored staff compliance
- Monitored employee performance and identified performance gaps for corrective action
- Updated and maintained store signage and displays
- Resolved customer complaints in a timely manner
- Conducted daily store operations, including opening and closing procedures and cash handling
- Created weekly work schedules for store personnel
- Strengthened work flow productivity by hiring, managing and developing top talent
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
- Recruited, trained and supervised new employees
- Implemented efficient systems for tracking stock movement
Retail Sales Associate
Target Australia
08.2019 - 07.2022
- Answered store and merchandise questions and led customers to wanted items
- Inspected purchased items for defects before handing them over to customers
- Greeted customers to determine wants or needs
- Used product knowledge to suggest items to match client needs
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors
- Tracked inventory levels throughout the day and restocked items as needed
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Placed special orders or called other stores to find desired items
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Assisted customers with finding the right product for their needs
- Handled customer complaints in a professional manner
- Ensured compliance with all applicable laws regarding sale of age-restricted items
Education
No Degree -
Pacific Pines High School
Pacific PinesSkills
- Operations Management
- Store Operations Oversight
- Supply Ordering
- Employee Training
- Team Development
- Shift Scheduling
- Vendor relations
- Planning and execution
- Customer Relations Enhancement
- Knowledgeable of the Australian asset tax code
Certification
Drivers License
Blue Card
Accomplishments
- I bought my own house at 19 with no help from others.
- I doubled my store sales once taking over as manager in comparison of previous year's sales.
- Documented and resolved why team members came to work as well as their aspirations which led to increased performance and team building.
Activities
On weekends you can find me at the Carseldine markets selling gluten free donuts out of my marquee. I love developing interpersonal relationships with all those who come and pass by my stall at the markets. I also manage a group of investments for my friends and I with documentation of every transaction, tax code, costs. I enjoy working out hard situations and the strategic thinking that comes with it. I get great joy from helping people and if it's helping customers or my friends, Im equally as happy.
Languages
English
Native or Bilingual
Timeline
Small Business Owner
Gluten Free Donuts
08.2023 - Current
Store Manager
HappyDough
07.2022 - 11.2023
Retail Sales Associate
Target Australia
08.2019 - 07.2022
No Degree -
Pacific Pines High School
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